HR Service Center Representatives

Working Title Human Resources Service Center Representatives

Career Progression Track S00

FLSA Code

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $18.50

Close Date 06/02/2026

Priority Review Date (Note - Posting may close at any time) 03/10/2026

Human Resources Service Center Representative

Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization’s human resources policies and procedures.

University Human Resource Management currently supports a hybrid work schedule. The Human Resources Representative will be required to work one week at the front desk in our Human Resources office located in downtown Salt Lake City every 4 weeks. The remaining weeks the employee will work one day in the office and then from home. An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and sign the University of Utah Telecommuting Agreement.

University of Utah offers a comprehensive benefits package. Benefits information is available at www.hr.utah.edu/benefits
. For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator:
https://(Use the "Apply for this Job" box below)..php

• Respond to Human Resources Inquiries: Provide initial support for employee questions on Human Resource policies, benefits, and procedures via phone and internet.
• Assist with Benefits
  :
  Help employees with benefit selections and changes, ensuring they understand their options.
• Learn Human Resources Policies
  :
  Actively engage in learning organizational Human Resource policies and procedures to accurately assist employees.
• Perform Administrative Tasks
  :
  Execute routine administrative duties such as data entry and maintaining employee records.
• Support Human Resource Initiatives
  :
  Participate in Human Resource projects and initiatives as directed, providing logistical support.

EQUIVALENCY STATEMENT :

1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience)

Human Resources Service Center Representative, I:
Requires little to no related experience.

• Experience working in a call center or a high-volume customer service role
• Strong active listening and verbal/written communication skills
• Ability to multitask and manage time effectively
• Comfortable with conflict resolution with the ability to deescalate

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affinity Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106.

The requirement not to discriminate in education programs or activities extends to admission and employment.…