Technical Account Manager

Base pay range

$/yr - $/yr

At some point in the future, every business will answer their phone with voice AI. We are making sure that when they build that AI agent, the experience of doing so doesn’t suck. We’re growing incredibly fast and need someone who wants to help our customers scale with our product. This may be one of the most important roles in the company and is critical in helping us move faster, stay organized, and execute at the highest level.

We’re looking for someone who is highly organized, driven, and fun to work with. You’ll be working directly with our engineers, customers, and product team. While this is not a direct engineering position, you should be comfortable with technical features such as APIs, no-code platforms, and adopt a ‘figure it out’ mindset.

You might be a fit for this role if you enjoy working closely with customers and taking responsibility for their success. You are comfortable having technical conversations, asking the right questions, and guiding customers through decisions without needing to be a full-time engineer. You like turning unclear requirements into practical solutions and following through until they are live and working.

You are organized, proactive, and comfortable managing multiple customer relationships at the same time. You are accountable for outcomes, including adoption and growth, and are comfortable carrying a quota. You communicate clearly, adapt quickly, and prefer roles where you have real ownership and impact.

• Own a portfolio of customer accounts with clear adoption and expansion targets.
• Lead the technical onboarding and expansion of customer deployments, from initial setup through scaled production use.
• Build and configure integrations using APIs, webhooks, and internal services to connect customer systems to the platform.
• Develop rapid proof‑of‑concepts to validate workflows, features, and customer use cases prior to full rollout.
• Deeply understand each customer’s technical environment, data flows, constraints, and operational requirements.
• Translate business and technical requirements into clear implementation plans and platform configurations.
• Work directly with customers to iterate on workflows, agent logic, and prompts based on real‑world usage and feedback.
• Monitor live deployments, system health, and usage patterns to proactively identify risks and expansion opportunities.
• Create basic automated tests and validation checks to ensure reliability of customer agents in production.
• Partner closely with Support and Engineering to Escalate issues, resolve blockers, and feed field insights back into the product team.

• Two or more years in a customer‑facing or sales‑technical role such as customer success, technical account management, solutions, implementation, or account executive.
• Comfortable working with APIs, webhooks, and modern cloud tools at a conceptual and configuration level, without needing to be a full‑time engineer.
• Strong ability to understand customer systems, workflows, and constraints, and translate them into practical platform solutions.
• Confident communicating with both technical and non‑technical stakeholders, including operators, product managers, and engineers.
• Proven ability to own customer outcomes, including adoption, expansion, and ongoing success against defined goals or quotas.
• Highly organized and proactive, with a habit of identifying risks or opportunities before customers raise them.
• Comfortable running calls, leading onboarding sessions, and acting as the primary point of contact for technical discussions.
• Curious, empathetic, and customer‑first in how you approach problem solving.
• Able to thrive in a fast‑moving environment, balancing multiple accounts and priorities without losing attention to detail.
• Strong written and verbal communication skills, with the ability to explain complex concepts clearly and calmly.

We’re super cool. Our team is a group of ex‑athletes, founders, and builders with low egos, and a high belief that life is not about taking the easy road, but challenging ourselves to find the most we can be. Working at Phonely feels like family; we eat most meals together as a team (the company pays for food), go on runs, hikes, and surf together when we’re not working.

We also rent out Airbnbs in cool places (Rocky Mountains, Costa Rica, Indonesia) four times a year so you can still see the world while on the grind. Our product is customer‑obsessed and focused on building a problem‑solving voice‑AI solution that will be loved by 1M+ businesses. If you made it to this part of the JD, please message me (Will) with an item from your bucket list and something impressive you’ve done.

• A 10‑minute chat with our current customer success manager.
• A more in‑depth interview.
• (If possible) a working trial of 2‑7 days.

Please reach out if this seems interesting to you. Salt Lake City, UT.