SAFe Scrum Master

Role Summary

Join a high-impact delivery program where Agile execution directly supports mission‑critical public services. We are seeking a Senior SAFe Scrum Master to guide one or more Agile teams on an Agile Release Train (ART), helping teams deliver high‑quality software  this role, you will lead SAFe ceremonies, remove delivery blockers, coach teams on Agile best practices, and drive measurable continuous improvement through strong Jira‑based tracking and reporting.

If you are a servant leader who thrives in complex, multi‑team environments and knows how to turn Agile principles into real delivery outcomes, we want to hear from you.

• Facilitate core team ceremonies:
  • Iteration (Sprint) Planning
  • Daily Stand‑ups
  • Iteration Reviews
  • Retrospectives
• Coach teams on Scrum, Kanban, and SAFe principles.
• Improve flow of work and support adherence to WIP limits.
• Remove impediments and escalates risks/dependencies proactively.
• Foster transparency, accountability, and continuous improvement.
• Track and communicate team metrics (velocity, flow, predictability).

• Support and participate in Program Increment (PI) Planning.
• Help teams prepare for PI Planning (capacity planning, readiness).
• Identify and coordinate cross‑team dependencies and risks.
• Participate in Scrum of Scrums, ART Sync, and Inspect & Adapt (I&A) events.
• Partner with the Release Train Engineer (RTE) to strengthen ART execution.
• Align team delivery to PI objectives and business priorities.

• Partner with Product Owners on backlog refinement and story readiness.
• Support quality user story definition and acceptance criteria.
• Collaborate with Product Management, Architects, and stakeholders.
• Provide clear, data‑driven delivery updates to leadership and partners.

• 5+ years leading software development teams using Agile principles.
• 5+ years experience in SAFe environments.
• Proven experience as a Scrum Master on Agile Release Trains (ARTs).
• Strong understanding of SAFe, Scrum, Kanban, Agile, and Lean.
• Strong facilitation, communication, and conflict‑resolution skills.
• Hands‑on experience with Jira (or similar tools) for delivery tracking/reporting.
• Experience in large‑scale or enterprise Agile transformations.
• Background supporting software delivery (e.g., development, QA, Dev Ops, product).
• Experience with distributed and multi‑team environments.

• Experience with eligibility/enrollment systems or other government systems related to public benefits or payments/collections.
• SAFe Scrum Master (SSM) certification.
• Additional SAFe certifications (SA, SPC, RTE) are a plus.
• Experience with Azure Dev Ops or Rally.

• Servant leadership
• Agile/Lean coaching
• SAFe ceremony facilitation
• Dependency and risk management
• Systems thinking
• Metrics‑driven continuous improvement
• Change leadership

• You can coach teams and leaders, not just run meetings.
• You use delivery metrics to drive decisions and improve outcomes.
• You are effective in cross‑team coordination and dependency management.
• You communicate clearly with technical and non‑technical stakeholders.

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high‑performing teams driving success together. You’ll have long‑term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier.

We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.