DevOps​/SRE + Cloud + UCCX + Pre​/Post-Sales

Ideal Candidate Profile

You’re part consultative engineer, part hands-on builder. You can whiteboard an architecture, explain tradeoffs to stakeholders, write the SOW, then implement the solution and support it through go-live. You’re comfortable context-switching across customers and priorities—and you enjoy being the person people trust when it gets complicated.

Our client is a long-established technology solutions provider with deep roots and a strong track record delivering ground-to-cloud infrastructure and technology services. The company partners with customers to design, implement, and optimize modern solutions—combining engineering depth with a consultative, customer-facing approach.

They are hiring a Consulting Engineer who can operate across pre-sales + post-sales delivery
. This role is ideal for someone who enjoys discovery and solutioning with customers, building solid architectures, and then rolling up their sleeves to implement and troubleshoot in real environments. A key differentiator: the team is looking for strong Dev Ops/SRE + cloud engineering skills plus experience with contact center technologies
—especially Cisco UCCX
.

Pre-Sales (Solutioning + Customer Engagement)

• Partner with sales and engineering to understand customer needs and craft tailored technical solutions
• Deliver technical presentations, demos, and workshops
• Create solution architectures, proposals, and Statements of Work (SOWs) aligned to best practices
• Serve as the technical SME—answering questions and removing risk during the sales cycle
• Lead design and deployment of complex solutions aligned with architectural standards
• Provide hands-on integration, troubleshooting, and stabilization support
• Develop and deliver technical training for customers and internal teams
• Help improve service offerings, reusable patterns, and delivery methodologies

• 5+ years hands-on Dev Ops / SRE experience
• Experience with API integrations and microservices concepts
• Strong CI/CD experience (e.g.,
  Jenkins, Git Lab CI/CD, Azure Dev Ops, Git Hub Actions
  )
• Deep Infrastructure-as-Code experience (
  Terraform strongly preferred; Pulumi/Cloud Formation helpful)
• Expertise in at least one major cloud platform (
  AWS, Azure, or GCP
  ) across compute/network/storage/security
• Monitoring/logging experience (e.g.,
  Prometheus/Grafana, ELK, Splunk
  )
• Strong Git-based workflows and collaboration habits
• Excellent communication skills—able to translate complex technical topics for mixed audiences
• Understanding of contact center operations, workflows, and KPIs
• Experience with call routing, IVR design, agent desktop tools, and reporting
• Hands-on experience with Cisco UCCX (deployment/config/troubleshooting)
• Familiarity with UCCX scripting, Finesse customization, and integration with Cisco collaboration products (e.g.,
  CUCM, CUBE
  ) is highly valued
• Exposure to contact center reporting/analytics platforms

• Multi-cloud or hybrid-cloud experience
• Familiarity with Hashi Corp ecosystem beyond Terraform (
  Vault, Consul, Nomad
  )