Lead Mainframe Developer

Overview

Job Description

Infosys Public Services is seeking a Mainframe Lead Developer to join our team in Salt Lake City, Utah.

Position Description (scope of work or brief narrative):

• Seeking a highly experienced Mainframe Lead Developer to provide technical leadership, guidance, and oversight for the support and maintenance of a mainframe-based Tax System.
• The MF Support Lead will coordinate day-to-day support activities, manage incident response across severity levels, ensure SLA compliance, and drive continuous improvements while maintaining system stability as the system transitions toward a modern replacement system.
• This role requires deep expertise in COBOL, JCL, CICS, DB2, batch/online processing, and production operations within large legacy environments.

• Technical Leadership & Daily Operations
  • Lead and coordinate daily support operations across 24/7/365 coverage requirements
  • Oversee resolution of incidents across all severities, adhering to defined SLAs
  • Manage and troubleshoot batch cycles and online systems
  • Ensure the availability of the system
  • Perform root cause analysis for recurring issues and provide preventive solutions
• Application Support & Maintenance
  • Maintain applications built using COBOL, JCL, Natural, and supported by DB2 and VSAM databases
  • Handle small/medium enhancements
  • Support annual statutory updates, which introduce ongoing major enhancements
• Incident, Change & Problem Management
  • Manage L2/L3 escalations in line with on-call, rotating support model
  • Ensure strict adherence to ITIL-aligned change management for production changes
  • Provide timely updates, communication, and reports for critical incidents
• Documentation, Knowledge Transfer & Governance
  • Lead comprehensive documentation of system processes, architecture, job flows, and operational procedures as required under the RFP Scope of Work (knowledge transfer & process documentation)
  • Assist in Business Process Mapping for all tax-related functions and identify risks or inefficiencies in existing workflows
  • Support and facilitate knowledge transition to vendor support teams
• Performance Management
  • Track and report on KPIs, ticket volumes, SLA compliance, and improvement plans
  • Participate in monthly and quarterly performance reviews and satisfaction surveys

• Required Qualifications
  • Minimum 4+ years of IT experience, with a strong hands-on mainframe support or development background
  • Demonstrated expertise with: COBOL (online + batch programs), JCL, CICS, DB2, VSAM, mainframe utilities and job schedulers (e.g., Control M)
  • Experience supporting critical, high-availability systems
  • Ability to work onsite and coordinate with mixed local + remote teams
  • Strong analytical and troubleshooting skills in legacy environments
  • Candidate must be located within commuting distance or willing to relocate to Salt Lake City, UT
• Preferred Qualifications
  • 4+ years of experience in large-scale mainframe support functions
  • Experience working with complex legacy tax or government systems
  • Experience with:
    Natural, REXX, SCOBOL, or system utilities, and performance monitoring tools such as OMEGAMON
  • Prior experience in Business Process Mapping and documenting legacy systems
  • Experience working with limited documentation environments and high-criticality systems
  • Ability to lead distributed teams across multiple stakeholders

• Strong leadership, communication, and mentoring capabilities
• Ability to manage high-pressure troubleshooting scenarios
• Structured problem solver with attention to detail
• High sense of ownership, accountability, and service orientation
• Adaptability to work in legacy + modernization transition environments

• A bachelor’s degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master’s degree program are strongly preferred.

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

EEO/About Us

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement…