Director, Eng Business Operations

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Location:

Austin, TX or Salt Lake City, UT / Hybrid

Organization:
Global Platform & Infrastructure, eBay

The Global Platform & Infrastructure organization is seeking a Director-level TPM and Operations leader to serve as the strategic architect of our global business operations. This is an elite, high-velocity role designed for a "Technical Operator" who excels at turning massive organizational complexity into streamlined, data-driven execution.

Your objective is to build and own the Organizational Operating System
. You will be the force multiplier who ensures our global site strategy, multi-million dollar financial allocations, and technical roadmaps are synchronized and optimized. You aren't here to facilitate the process—you are here to own and evolve it.

By the end of your first six months, you will have engineered a self-sustaining business engine. You will have standardized all business processes, built a comprehensive data analysis framework, and established a reporting cadence where all critical metrics—financial, operational, and technical—are delivered with high precision and zero hand-holding.

• Strategic Financial Governance & Allocation
• Fiscal Architecture: Own the end-to-end financial narrative for the global portfolio. You will build and manage complex models to track CAPEX vs. OPEX spend, ensuring optimal resource allocation across global initiatives.
• Budget Lifecycle Management: Drive the transparency of our global budget, ensuring every dollar and headcount is strategically mapped to eBay’s highest-priority business goals.
• ROI Analysis: Develop standardized tracking for the business impact of our infrastructure investments, providing the VP with a clear "Value-per-Dollar" view of our cloud and platform spend.
• Operational Excellence & Reliability
• Global Site Strategy: Partner with leadership to refine our global footprint, managing the resource balance across international hubs with surgical precision.
• Value Stream Mapping: Utilize Lean methodologies to visualize our engineering workflows. You will proactively detect bottlenecks, identify "waste" in our processes, and implement systemic fixes to increase engineering velocity.
• Reliability & Uptime Governance: Establish and own the standardized tracking of Site Reliability Engineering (SRE) metrics—including SLIs, SLOs, and SLAs—across all platform services to ensure operational transparency and consistent high-availability standards.
• Incident Analytics & Post-Mortems: Design and implement a rigorous framework for post-incident review and operational hardening. You will translate technical failures into structural process improvements, ensuring MTTR (Mean Time to Recover) trends toward organizational goals.
• The "Pareto" Lens: Use data to diagnose organizational friction. You will identify the "vital few" issues (20%) that are responsible for the majority (80%) of the drag on our teams and execute plans to clear them.
• Data Mastery & AI Acceleration
• AI-Native Operations: Leverage AI capabilities and LLMs to move at a 10x pace. You will use AI to analyze large datasets, synthesize complex briefings, and automate the operational overhead of the VP's office.
• Data Munging & Reporting: You are a "Spreadsheet Architect." You will create complex, multi-source spreadsheets to munge data into standardized tracking systems for Monthly and Quarterly Business Reviews (M /Q ).
• Automated…