Mining Technology Support Specialist

Mining Technology Support Specialist

Salt Lake City, UT

Full-time

Wheeler Technology provides state‑of‑the‑art productivity, safety, equipment health, autonomy and ruggedized network solutions for mine and construction sites. The Support Specialist has a critical role and has responsibility spanning multiple functions. Must be a self‑starter, highly organized, and can solve complex problems with limited supervision.

• Ensure internal workforce, tools, and equipment are compliant to internal, industry, and customer‑site requirements; serve as the subject matter expert on how to achieve compliance and act as the owner for reporting tools
• Provide oversight to shelf stock quantities, to include reorder recommendations
• Maintain tool and vehicle inventory, including scheduling repairs/upgrades
• Calibrations, and procuring new/upgraded equipment as needed
• Engage in daily safety meetings
• Install, upgrade and maintain technology on the customer HME fleet
• Perform quality PM’s on customer HME fleet
• Other duties as assigned

• Self‑starter and complex problem solver – ability to deliver results with limited supervision
• Proficient in computer software systems including Microsoft Office 365 and ERP systems
• Ability to interact with the customer daily
• Excellent motivational skills and works well with a team but also able to work alone
• Effective communication and interpersonal skills and dedication to customer satisfaction
• Excellent time management and organizational skills and the ability to multitask and prioritize
• Ability to pay strong attention to detail
• Ability to interact effectively in multi‑disciplined, multi‑cultural team environments including working with customers in planning, operations, and maintenance of parts, service, sales, and support personnel
• Effective team participation skills

• Minimum of 3 years of professional work experience or an associate’s degree. Mining experience preferred.
• High school diploma is required; higher education is a benefit

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.