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Computer Support Technician
Job in
Salt Lake City, Salt Lake County, Utah, 84129, USA
Listed on 2026-03-12
Listing for:
State of Utah
Full Time, Seasonal/Temporary
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Location : Salt Lake County, UT
Job Type: Full Time
Job Number: 48020
Agency: 400 Utah State Board of Education
Opening Date: 03/01/2026
Closing Date: 3/17/2026 11:59 PM Mountain
FLSA: Non-Exempt
Recruiter: Melanie Butters, mbutters
# of Openings: 1
Location: Utah State Board of Education
250 East 500 South Salt Lake City, UT
Schedule Code Description: Career Service Exempt
Background Check: You must successfully pass a criminal history check.
Schedule Code: AE:
Employees of the State Board of Edu. This is a career service exempt at will position.
Benefits: This position is eligible for a full benefits package. See benefits tab below for details.
EEO Statement: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Job Description
The Utah State Board of Education (USBE) has an exciting opportunity for a candidate with experience providing internal and external customer support . USBE is seeking a Computer Support Technician that will be responsible for managing core services, maintaining client systems and managing multiple cloud-based technologies, such as Microsoft Office 365, Google Cloud, Adobe Cloud, and other offerings.
Principal Duties
- Provision, repair, and configure client computer systems, end-user devices, and related accessories.
- Manage user accounts and aid with various cloud and software applications.
- Assist customers with troubleshooting system and account issues.
- Act as resource for managing, responding to and assigning internal IT help desk tickets and issues.
- Support user hardware and software needs via telephone and remote connection/access tools.
- Manage workflow through internal ticketing system.
- Maintain accurate and complete documentations for company policies and procedures.
- Perform routine PC, Apple, printers, and related device maintenance and updates for performance efficiency.
- Ask questions and get information to diagnose computer problems and discern what level of support is needed when a problem is presented.
- Associate degree or higher in an IT related field.
- Microsoft, Google, CompTIA and/or other IT related certifications.
- 4+ years of IT experience with at least 2 year of client support experience.
- Broad knowledge and expertise in multiple enterprise core services technologies.
- Able to recognize forward-looking business needs along with industry, business and IT trends.
- Effective verbal and written communication skills.
- Strong prioritization skills - organized and efficient.
- Communicating in language that non-tech people can understand.
- Ability to manage relationships while demonstrating persistence and problem-solving.
- Ability to adapt to new and changing situations.
- Experience in server technologies a plus.
- Experience in Agile/Kanban teams a plus.
- Experience in dev-ops environment a plus.
Employees at USBE enjoy a fun working environment with opportunities for growth. You will also receive a handsome compensation package that includes a choice from various health insurance plans, different retirement options, and generous paid time off.
To learn more about the benefits we offer please click
- Great Company Culture. USBE attracts and retains the best in the industry because we offer more than just competitive salaries. USBE professionals know they are serving a higher purpose because their work impacts the lives of Utah students.
- Work that Stays at Work. Genuine work/life balance served here!
- Health Benefits. Medical with HSA and FSA options, dental, and vision
- Prepare for the Future. Pension or 401(k) options, no match required by you!
Click for more information about the Utah State Board of Education.
Responsibilities
- Troubleshoots and diagnoses problems, make adjustments, repairs and/or performs preventative maintenance on computers, vehicles, equipment, or machinery, etc.
- Backs up computer data periodically to prevent unwanted data losses.
- Provides assistance and/or on-the-job training.
- Provides technical assistance on agency issues, services, program(s), and/or computer hardware and software, etc.
- Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
- Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.
- Successful completion of a criminal background check
The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.…
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