IT Help Desk Intern

Stadler offers a wide range of international career opportunities. Here you get the chance to expand your potential, take on meaningful responsibilities, and deliver outstanding performance within dedicated teams. We are looking for motivated individuals who want to shape the mobility of tomorrow with us. Are you ready to achieve great things with us?

The IT Help Desk Intern provides first-level technical support to end users across the organization. This role is responsible for troubleshooting hardware and software issues, managing user accounts in Active Directory, resolving service requests through a ticketing system, and delivering professional customer service. The ideal candidate has strong foundational IT knowledge, effective communication skills, and a desire to grow within the IT field.

• Provide first-line support for hardware, software, and network-related issues
• Troubleshoot desktops, laptops, printers, and peripheral devices
• Create, modify, and disable user accounts in Active Directory
• Reset passwords and manage basic group memberships
• Install and configure operating systems and standard business applications
• Document incidents, requests, and resolutions in the ticketing system
• Escalate complex issues to senior IT staff when necessary
• Assist with workstation setup, moves, and basic cable management
• Maintain organized work spaces and equipment storage areas
• Deliver professional, courteous support to end users

• Associate's degree or coursework in Information Technology, Computer Science, or related field
• 1+ year of helpdesk or technical support experience
  
  Experience using a ticketing system (e.g., Service Now, Jira, Zendesk, Fresh service, etc.)
• Basic understanding of Active Directory (user management, password resets, group membership)
• Foundational knowledge of computer hardware and troubleshooting
• Ability to explain technical concepts to non-technical users
• Basic understanding of Windows operating systems
• Ability to follow documented processes and procedures
• Basic networking knowledge (IP addressing, DNS, DHCP fundamentals)
• Experience with cable management and workstation setup
• Industry certifications (CompTIA A+, Network+, Microsoft certifications, etc.), is preferred
• Effective verbal and written communication skills
• Reliable, organized, and detail-oriented
• Fluent in English (both verbal and written)

Stadler US employee benefits package includes:

• 401(k) with employer match after 90 days
• Generous Paid Time Off / 9 Paid Holidays / Extended Paid Holiday (Dec. 25 - Jan
  1)
• Tuition and training reimbursement
• Paid maternity and parental leave
• Company-paid life and disability insurance