ServiceNow Architect

The ideal candidate combines deep technical knowledge of the Service Now platform with the ability to translate business requirements into robust technical solutions while mentoring developers and collaborating with stakeholders.

• Design and own the overall Service Now architecture, ensuring scalability, performance, and security
• Lead technical solution design across Service Now modules (e.g., ITSM, ITOM, HRSD, CSM)
• Business Rules
• Script Includes
• Client Scripts
• UI Policies & UI Actions
• Flow Designer / Workflows
• Define and enforce Service Now development standards and best practices
• Perform code reviews, refactoring, and optimization
• Guide integrations using REST, SOAP, MID Server, and third-party APIs
• Collaborate with business stakeholders to gather requirements and provide technical direction
• Support platform upgrades, patching, and performance tuning
• Mentor Service Now developers and administrators
• Ensure solutions align with Service Now out-of-box capabilities and minimize technical debt
• Lead cross-functional and multi-department teams in Service Now platform administration and development
• Work with Service Now support and other technical teams to address and resolve issues, incidents, and problems within the platform
• Ensure documentation on platform configuration is produced, maintained, and comprehensive
• Stay up to date with emerging technologies and industry trends related to Service Now solution

• Minimum of 3 years experience in Service Now development and administration
• Deep understanding of:
• Service Now data model
• ACLs and security architecture
• CMDB and CSDM principles
• Update Sets and Application Scope
• Hands‑on experience with integrations (REST/SOAP, JSON, XML)
• Strong troubleshooting and performance‑optimization skills
• Excellent communication skills and ability to work with both technical and non‑technical stakeholders
• Available to work in Salt Lake City, Utah

• Service Now certifications such as:
• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS)
• Certified Technical Architect (CTA)
• Certified Master Architect (CMA)
• Experience with ITSM, CSM, SPM, ITOM Discovery, Event Management, and/or Service Mapping
• Experience in regulated or enterprise environments (HIPAA, SOX)
• Familiarity with Agile/Scrum development methodologies
• Experience managing teams
• ITILv4 Experience and/or certification

• Ability to remain in a stationary position for extended periods while working at a computer.
• Consistent use of hands and fingers to operate a keyboard, mouse, and other computer equipment.
• Capacity to communicate clearly and effectively in person, over video conferencing, and by phone.
• Occasional movement within an office environment, including walking, standing, and attending in‑person meetings.
• Ability to review detailed technical documentation, diagrams, and digital content for prolonged periods.
• May occasionally be required to lift or move equipment or materials weighing up to 10 pounds.
• Ability to work standard business hours, with occasional flexibility to support critical system events, upgrades, or incident response.

PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and commitment
, we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.

If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us ether, let’s shape the future of healthcare!

At PACS, we believe our employees are our greatest asset. That’s why we offer an exceptional benefits package designed to enhance your well‑being and support your lifestyle.

• Health Coverage:
  Enjoy medical, dental, and vision plans to keep you and your family healthy.
• PTO and Vacation:
  Benefit from generous paid time off and holidays to relax and recharge.
• Financial Wellness:
  Take advantage of…