IT Support Intern

Taulia is a fintech company that is part of the SAP group. More than 2 million businesses in over 150 countries collaborate on our network. Our customers include Airbus, AstraZeneca, and Nissan. We help them and their suppliers access cash when and where they need it most. Some of our customers have improved their working capital by more than $1 billion while making their supply chains more resilient and sustainable.

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It is our duty to create and advance a diverse and inclusive company where all Taulians feel they are celebrated. All individuals are welcomed, free to express themselves and rewarded for showing up as authentically every day. By hiring women, people of color, individuals with disabilities, veterans, people of all sexual orientations and from underrepresented and marginalized communities, Taulia will revolutionize fintech.

The IT Support Intern position is the initial point of contact for troubleshooting hardware, software, laptops, printers, network, and peripheral problems. The technician must provide routine and emergency support to end users on a variety of issues. Responsibilities for the position include identifying, researching, and resolving user issues, documenting, tracking, and monitoring problems to ensure timely resolution. The ability to recognize and elevate priority issues and translate technical terms into non-technical language is critical to the success of this role.

This position has frequent contact with laptop end-users, peers, and managers. The technician must exercise independent judgment, as well as demonstrate a continuous positive attitude and be a team player.

Like the rest of Taulia, our small but efficient Corporate IT Team is close-knit that works and plays hard. We strive to live by all of Taulia’s core values, especially the #1 “Get Shit Done!". There is plenty to do, learn, and evolve as our team grows with contributions to our company’s overall success. This is an entry-level position with great potential for career growth.

• Start Date:
  
  End of March 2026
• Final date to receive applications: 19 March 2026
• Length of Internship: 3 months
• Monday - Friday: 40 hours per week
• Compensation: $20 - $30 per hour
• Location:
  
  Hybrid

• 30-minute - Recruiter Screen
• 30-minute - Hiring Manager Screen
• 30-minute - Final Interview | Team Member(s) Interview

• Answer staff questions using our JIRA ticket system on all company-supported applications and requests.
• Research user questions using available information resources and advise users on appropriate courses of action.
• Investigate user problems, identify their source, determine possible solutions, test, implement, and document resolutions for future reference.
• Install, configure, and maintain desktop and laptop computers, the network, and network printers.
• Assist in the maintenance of virtual and physical servers, Ethernet networks, network cabling, and other related equipment, devices, and systems.
• Perform software and hardware installations and upgrades.
• Assist in documenting commonly occurring issues and fixes.
• Understand the complexity and interdependencies of the various systems, applications, and infrastructure deployed in support of information technology services.
• Follows all safety policies and procedures, including the use of safety equipment (PPE) and equipment safeguards.
• Other duties as assigned.

• Ability to build rapport and elicit problem details from employees.
• Knowledge of Mac OSX, Windows 7/8/10, Windows Server 2008/2012, MS applications such as Outlook, Excel, and Word, iOS, Android, Virtual Box, logical networking technologies such as Microsoft’s Active Directory, and JAMF Capser.
• Experience with VoIP.
• Demonstrated interpersonal skills and abilities, particularly the ability to communicate technical information to non-technical personnel.
• Skills in organizing resources and establishing priorities.
• Knowledge of computing and networking hardware and peripheral equipment.
• Ability to learn, install, configure, and maintain various computer…