Technical Business Analysts

Job Summary

Technical Business Analyst I

The Clinical and Translational Science Institute (CTSI) supports a broad range of faculty researchers, data scientists, clinical coordinators and informaticists. This position works with the Clinical and Translational Science Institute Biomedical Informatics Core (BMIC) on the core application and data management, user services support team to provide support to research teams, internal systems and processes.

You will be part of a dynamic team that supports day‑to‑day operations of our BMIC service desk in collaboration with investigator teams. You’ll be able to grow your skills with new functionality and practices while supporting our researchers through our service recharge center. You’ll help create and update user‑facing documentation and internal standard operating procedure guides for BMIC operations and researcher projects.

Implementation of change management control processes and quality assurance process management are required. The most successful candidates will bring curiosity and drive to help researchers with the wide variety of solutions the BMIC offers. The Technical Business Analyst, I position supports front line service desk support as the primary function, provides clear support following BMIC standard operating procedures, and provides investigator operational support for BMIC services as assigned.

Additionally, this position will assist in support for project operations of the BMIC to collect, clarify, and document business requirements. He/she is also responsible for configuring, debugging, testing, and implementing the designed solution for assigned projects.

Learn more about the fantastic benefits provided to University of Utah Employees including generous retirement contribution, comprehensive medical coverage, tuition reduction, and more.

• Provide production support for incident resolution and change requests for service recharge projects.
• Coordinate day‑to‑day application operations and service desk support.
• Follow, develop and maintain user‑facing documentation and internal SOPs.
• Implement and manage change control and quality assurance processes.
• Support project operations by gathering and documenting business requirements.
• Configure, test, and deploy informatics solutions for investigator teams and investigator‑initiated projects.
• Assist in implementing and supporting research workflows using tools such as REDCap and Open Specimen.
• Promote best practices in data management, including data integrity, security, and compliance with regulatory standards.

Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience (e.g., bachelor’s degree = 4 years of directly related work experience).

Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Technical

Skills:

• Experience with REDCap data management and project configurations or other electronic data management systems in a research setting.
• Experience with Atlassian Service Desk, Service Now, Salesforce, knowledge base management.
• Familiarity with database management and data wrangling techniques.
• Some experience with data processing in a translational research environment.
• Understanding of Good Clinical Practice (GCP) and clinical research coordination.

Analytical

Skills:

• Strong problem‑solving abilities and attention to detail.
• Knowledge of Help Desk environments and a knack for working under pressure to reason through complex information, assess problems, and collaborate on effective solutions.

Communication and

Collaboration:

• Excellent communication skills to work effectively with multidisciplinary teams.
• Ability to translate technical and research requirements into practical solutions.
• Collaborative mindset to support internal operations and service units.
• Ability to manage multiple priorities in a fast‑paced environment.
• Minimum 2 years of experience in customer service or service management.

Pay Rate Range: $60,000–$66,000.

Standard Hours per Week: 40.

Full Time.

Shift: Day.

Salt Lake City, UT (Campus).