IT Support​/Help Desk Technicians

IT Support / Help Desk Technicians

Provide timely support services to employees with basic/first-level technical problems and information technology issues involving desktop, laptop, or network services. Assist both onsite and remote employees. Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues. Install and support licensed and internal software/hardware. Track computer hardware and software assets. Assist with Active Directory accounts, including new hires, terminations, as well as password changes.

Maintain printers and coordinate service repairs. Repair PCs, laptops, printers, monitors, etc. Escalate issues as necessary to appropriate support group.

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The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Computer Operator will provide tier 1 technical support and implementation of computer technology solutions to Spencer S. Eccles Health Sciences Library and the Spencer

F. and Cleone P. Eccles Health Sciences Education Building (EHSEB). In a team environment, the individual will participate in the delivery of computing services to in-house and remote users of the library. The individual will be the first contact for technology support for classes, instructors, students, staff, and others with questions related to computer hardware, software, audio/visual, web services, printing, and other related technologies.

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels: IT Support / Help Desk Technician, I:
Requires little to no related experience.

• Work experience in using MacOS, Windows, basic networking and knowledge of predominant operating systems in the current computing environment.
• Additional experience troubleshooting audio visual components including technologies such as microphones, projectors, and control units (e.g. Crestron).
• Proven ability to work in a team environment while exercising a high level of reliability, communication and cooperation with colleagues.
• Preference given to those candidates with educational training in computer sciences, information systems, correlated degrees in computing.

Requisition Number: PRN
16996N

Full Time or Part Time? Part Time

Work Schedule

Summary:

Monday - Friday 2 pm - 6 pm

Department: 00820 - Eccles Hlth Sci Library Oper

Location:

Campus

Pay Rate Range: $14.00 per hour

Close Date: 5/26/2026