IT Operations Manager

IT Operations Manager

Department: Technology

Employment Type: Full Time

Location: Salt Lake City, Utah

Compensation: $135,000 - $155,000 / year

Freezing Point is the fastest-growing frozen beverage company in the U.S. and the maker of Frazil, 100% Juice Frazil, Frazil Energy, Frazil Fizz, and Café Tango. Technology plays a central role in how we operate, and our Technology team is critical to keeping the business running smoothly.

We are looking for a Manager of IT Operations to lead the day-to-day work of the IT operations function. This role is responsible for operational reliability, incident response, backup and recovery readiness, infrastructure stability, cybersecurity execution, vendor coordination, documentation, and strong execution across critical systems. The IT Systems Manager, support staff, and other assigned Technology team members will report to this role.

This role is ideal for a leader who combines technical depth with strong operational management. The right person will bring structure, accountability, follow-through, and clear communication to a fast-growing environment where critical systems need to be stable, secure, well documented, and recoverable.

• Lead day-to-day IT operations across infrastructure, systems, endpoints, networking, security tools, telephony, SaaS platforms, cloud services, and other critical business applications.
• Manage, coach, and hold accountable the IT operations team, including the IT Systems Manager, support technicians, and other assigned IT team members.
• Establish and enforce operating standards for critical systems, including ownership, support procedures, escalation paths, change management, backup requirements, and recovery expectations.
• Own backup and disaster recovery readiness for key platforms, including SAP B1, on-premise servers, SAN storage, cloud services, and other business-critical systems.
• Define, document, and validate recovery point and recovery time objectives so they align with business needs.
• Provide operational oversight for SAP B1 infrastructure, including server health, database protection, access, backups, and recovery procedures in partnership with internal stakeholders and vendors.
• Improve infrastructure reliability across firewalls, VPN connections, VLANs, wireless networks, endpoints, servers, SAN storage, and cloud environments.
• Oversee Microsoft 365, Entra , Intune / Endpoint Manager, SharePoint, One Drive, endpoint compliance, identity controls, and related security configurations, including policy enforcement across the environment.
• Own day-to-day identity and access security controls, including MFA enforcement, privileged access hygiene, conditional access policies, access reviews, and least-privilege administration practices.
• Manage endpoint protection, firewall administration, vulnerability response, patching, policy deployment, and security-related follow-through.
• Drive vulnerability remediation across endpoints, servers, network infrastructure, and cloud services by establishing priorities, assigning ownership, tracking closure, and validating completion.
• Partner with security, leadership, and external providers as needed to support monitoring, incident triage, containment, recovery, root cause follow-up, and control improvements after security events.
• Manage IT vendors and service providers to ensure issues are escalated, tracked, documented, and resolved in line with business priorities.
• Create visibility through dashboards, ticket reviews, roadmap tracking, status reporting, and recurring operational reviews with Technology leadership.
• Partner with business leaders to prioritize IT work based on risk, business impact, urgency, and available resources.
• Drive consistent execution of projects, infrastructure upgrades, releases, system cutovers, and operational improvements from planning through validation and closeout.
• Keep procedures, diagrams, inventories, access records, recovery documentation, and support runbooks current and usable.
• Respond to escalations and critical incidents with urgency, sound judgment, and clear communication.
• Other duties as assigned.