Technical Program Manager

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade:
Technical 409 | Pay Range: $ - $

The Program Manager - Technical leads complex, multi‑team technology programs from concept through delivery, ensuring alignment across engineering, architecture, product, security, and business stakeholders. This role drives program strategy, manages technical dependencies at scale, and ensures delivery of high quality, secure, resilient solutions that meet business objectives. This role blends deep technical understanding with program leadership, Agile methodology expertise, and strong cross‑functional communication.

They anticipate risks, remove impediments, guide teams through ambiguity, and connect long‑term program roadmaps to organizational goals. It is a role that operates with broad autonomy and influence, serving as a bridge between technical teams and business leaders to ensure technology investments deliver measurable value.

• Lead the end‑to‑end planning and delivery of complex, multi‑team technology programs, ensuring clear scope, objectives, and success criteria.
• Partner with engineering, architecture, product, and business teams to define program requirements, technical direction, and integrated delivery plans.
• Coordinate cross‑teamwork streams, manage dependencies, and drive alignment on technical milestones, sequencing, and key decisions.
• Facilitate Agile and SAFe program activities, including PI planning, backlog refinement, dependency management, and program‑level retrospectives.
• Identify and mitigate risks, blockers, and technical challenges early; escalating issues appropriately and driving resolution.
• Deliver clear, consistent communication of program status, risks, decisions, and impacts to stakeholders and leadership.
• Ensure solutions comply with enterprise security standards, technical design patterns, and operational readiness requirements.
• Support change‑management activities, including training, readiness planning, and adoption support for impacted teams.
• Maintain accurate program documentation, including roadmaps, decision logs, requirements, risks, and performance metrics.
• Conduct post‑implementation validation and help measure program outcomes against expected business value.
• Perform other job‑related duties as assigned.

• Strong understanding of software development lifecycle, systems architecture, integrations, cloud concepts, and technical design patterns.
• Ability to engage with engineering teams, understand technical trade‑offs, and translate complex concepts for diverse audiences.
• Demonstrated ability to manage multi‑team technical programs using Agile/SAFe frameworks.
• Skilled in planning, dependency management, risk management, and cross‑team coordination.
• Proficient with Jira, Confluence, and other delivery lifecycle and visualization tools.
• Strong collaboration and facilitation skills with the ability to lead through influence rather than authority.
• E…