IT Support Representative

We are currently seeking an IT Support Representative to serve as the first point of contact for end users seeking IT support via phone and live chat. This is a high-impact role in a dynamic, fast-paced environment where delivering exceptional customer service and high first-contact resolution is key.

• Provide front-line IT support via phone and chat with professionalism and empathy
• Troubleshoot issues efficiently while managing customer expectations
• Escalate when necessary and maintain a positive customer experience

• Support enterprise software, hardware, peripherals, and infrastructure
• Diagnose, resolve, and recover from hardware/software issues
• Install, modify, clean, or repair hardware and software as needed
• Utilize diagnostic tools and internal knowledge bases

• Accurately document all interactions in the ticketing system
• Communicate ticket status and resolutions clearly
• Maintain strong written communication and proper chat etiquette
• Work closely with team members to drive service excellence
• Contribute to a positive, team-oriented culture
• Follow company policies and professional standards

• High School Diploma or GED required
• 2–5 years of IT/customer support experience (phone & chat preferred)
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication
• Ability to multitask in a high-volume environment
• Proficiency in Windows-based systems and fundamental computer skills
• Flexible to support holidays, weekends, overtime, and shift changes

Location: South Jordan - UT

Pay rate: $25/HR

If you're a tech-savvy problem solver who thrives in a fast-paced service environment, we’d love to connect!

📩 Apply directly or message me to learn more.