IT​/AV Specialist

IT/AV Specialist

Job Summary:

The IT/AV Specialist provides basic IT desktop support for all departments within the Spencer Fox Eccles School of Medicine, School of Dentistry, the Physician Assistant Program, and the Doctorate in Physical Therapy program. This includes building, configuring, and installing computers, laptops, and printers, as well as general troubleshooting of all computer equipment. The IT/AV Specialist also provides basic AV support for all classroom and meeting rooms in all buildings supported by our team.

They provide frontline IT support to students, including assistance with Wi‑Fi connectivity, access to university systems, and troubleshooting device‑related issues in an academic setting. The individual assists with exam proctoring and classroom support, including technology setup, real‑time troubleshooting during exams, and coordination with program staff to ensure smooth and secure exam delivery. Because the physical location of DPAES staff is in a building owned and managed by Utah Tech University, this position will require professional and timely communication and cooperation with Utah Tech University building management and their IT support staff.

• IT support includes building, configuring, installing, and troubleshooting hardware and software issues. Some network troubleshooting is also possible.
• This position is 100% onsite and requires travel between different locations on campus to support issues.
• May involve picking up and returning computers, monitors, printers, etc.
• Provide new user setup of computers when new employees begin their employment.
• Provide basic training on policies of using computer equipment on campus. (30‑40%)
• AV support includes troubleshooting equipment issues in classrooms and meeting rooms. This will include early‑morning meeting setup and possibly later‑afternoon support.
• Flexible start and end times may be required to accomplish this task.
• Provide training for department representatives on how to use AV equipment. (60‑70%)

Perform duties across multiple areas of information technology, such as computer hardware, server software, networking, telecommunications, computer support, database analysis, data security, and other areas of the overall IT platform/infrastructure. Responsible for the stability, integrity, and operation of all systems by monitoring, maintaining, supporting, and optimizing all network software, hardware, and operating systems. Report system downtime and performance issues. Conduct analysis, including planning, designing, and evaluating a variety of information technology tools.

Respond to user requests for system needs and upgrades. Manage security solutions, including firewalls, antivirus, and intrusion protection systems. Perform scheduled network tasks, update antivirus definition files, monitor network servers, and provide internet and intranet user support. Participate in IT projects to drive technological efficiencies. Requires a moderate skill set and proficiency in the discipline. Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.

Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience. This is a Developing‑Level position in the General Professional track. Job Code: P34632 Grade: P15.

Equivalency Statement: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience). The Department may hire at one of the following job levels:

• Information Technology Specialists, II:
  Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

• Strong familiarity with Windows and Mac operating systems, including system setup, basic troubleshooting, device configuration, and software installation.
• Working knowledge of online meeting platforms (e.g., Zoom, Microsoft Teams), including setup, troubleshooting audio/video issues, and…