Onsite IT Technician

Job Description

We are seeking a dedicated and skilled Onsite IT Technician to join our dynamic team. The ideal candidate will provide responsive technical support to employees across the organization by diagnosing and resolving technology-related issues, fulfilling service requests, and delivering an exceptional customer experience. Maintains accurate documentation, adheres to service standards, and contributes to the reliability and efficiency of IT operations.

• Respond to support requests through phone, email, chat, walk-up, and ticketing systems.
• Troubleshoot basic hardware, software, mobile device, account, and access issues.
• Provide white-glove support to executive team members.
• Perform password resets, account unlocks, and user provisioning activities.
• Install, configure, and support standard endpoint software.
• Manage, inventory, and deploy computer hardware and peripherals.
• Document all troubleshooting activities and resolutions in the ITSM platform.
• Collaborate with cross-functional teams to address complex technical issues and to complete physical requirements associated with technical projects.
• Escalate issues that exceed Tier 1 scope according to established procedures.
• Adhere to service level agreements (SLAs) and security requirements.
• Participate in team meetings, training, and continuous learning activities.

• 1-2 years of technical support experience in a manufacturing environment.
• Associate’s degree in computer science, Information Technology, or a related field; bachelor’s degree preferred.
• Microsoft Windows and Microsoft 365.
• Basic networking protocols and concepts.
• Active Directory and identity management fundamentals.
• Endpoint hardware and peripherals.
• Ticketing and knowledge management systems.

Biomerics offers the following benefits:
Medical/Dental/Vision Insurance, Short-Term Disability, Long-Term Disability, Life Insurance, Paid Vacation Days, Paid Holidays, and 401k.

The salary estimates are estimates from this job board and not a guarantee of Biomerics’ salary range.