Supervisor Merchant and Systems

Overview

HF Sinclair is seeking a Supervisor Mechant Support and Payment Systems in Salt Lake City, UT. In this role you will lead day‑to‑day operations of store technology support and POS engineering efforts, ensuring stable, secure, compliant, and efficient payment and retail system performance across a distributed store network. You will oversee a team of support specialists and POS engineers, driving prioritization and execution of work, and partner with vendors and internal stakeholders to resolve complex customer POS and payment issues, manage enhancements, and improve operational maturity.

• Supervise and develop support specialists and POS engineers; provide guidance, coaching, and mentoring.
• Establish clear priorities, manage ticket intake queues, and ensure SLA adherence.
• Coordinate POS system releases, upgrades, and incident responses.
• Partner with Lead POS Engineer to manage key POS, payment, and fuel system vendors.
• Hold vendors accountable; lead performance reviews, escalations, and deliverable tracking.
• Serve as liaison between business stakeholders and technical teams, communicating impacts, priorities, and timelines.
• Support store operations, finance, marketing, and payments teams, with issue resolutions and operational improvements.
• Communicate impacts, priorities, and timelines to non‑technical audiences.
• Lead and refine support processes, escalation paths, and documentation.
• Drive standardization of minimum technical requirements across a diverse store base.
• Provide data reports to support POS technology and payments initiatives.
• Supervise and develop the POS Engineering Specialists resolving complex POS and payment related technical calls for distributors and dealers.
• Produces accurate and timely data reports to support POS technology and payments department initiatives.
• Addresses technology and network issues related to payment acceptance, both internally and externally.
• Collaborate with the GM of Payments as the organization’s SME on POS hardware, software, and emerging technologies.
• Works closely with stakeholders to identify issues, capitalize on opportunities, and ensure new initiatives are securely and effectively implemented.

• A minimum of eight (8) years in petroleum POS and related payment systems.
• A minimum of three (3) years of people management experience.
• A minimum of two (2) years of POS Vendor management experience.

Bachelor’s degree in IT, Computer Science, or Business Management.

• People Management Skills
• Technical understanding of POS systems and payment applications (Android/iOS)
• Strong problem‑solving, decision‑making, and analytical skills
• Effective leadership, interpersonal, and communication skills
• Ability to prioritize, delegate, and manage multiple initiatives simultaneously
• Proficiency with Microsoft Office and reporting/analysis tools (Power BI, Tableau)

• Helpdesk support experience including phone systems and troubleshooting.
• Vendor relationship management experience.

Direct supervision of a team of technical support staff spanning multiple levels of support in a hybrid work setting.

Office‑based exempt role in Salt Lake City, Utah, with a hybrid shift potentially available after training. Some off‑hours and weekend support of staff and customers is required based on customer (internal & external) needs. Up to 15 % travel by land and air required.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Paid Time‑Off
• 401(k) Retirement Plan with match
• Educational Reimbursement
• Parental Bonding Time
• Employee Discounts

HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.