Director, IT Operations and Security

Position Summary

We are seeking an experienced and strategic Director, IT Operations and Security to lead our IT Operations and Cybersecurity functions. This senior leader will be responsible for both the day-to-day reliability of our IT infrastructure and the long-term strategic direction of our technology and security programs. The Director will oversee teams that develop and implement enabling technology solutions, respond to service desk needs, ensure system stability and performance, and maintain the confidentiality, integrity, and availability of AES corporate data and information systems.

This role bridges strategic leadership with significant hands‑on operational oversight, partnering closely with executive leadership to align IT capabilities with business objectives and drive digital transformation across the organization.

• Lead IT strategy, infrastructure initiatives, and digital transformation efforts in alignment with organizational goals
• Partner with executive leadership and cross-functional stakeholders to ensure technology investments support business growth and operational efficiency
• Develop, implement, and maintain IT policies, procedures, and standards in alignment with industry best practices and regulatory requirements
• Stay current with emerging technologies, cybersecurity trends, and best practices to continuously enhance the organization’s technology posture

• Oversee day-to-day IT operations, ensuring the availability, performance, and security of enterprise networks, systems, and data
• Ensure endpoint compliance with security standards; enforce policies using Microsoft Intune in coordination with application and security teams
• Manage IT inventory (laptops, phones, and related hardware) and coordinate hardware procurement for users across all locations
• Monitor support trends, identify automation opportunities, and optimize workflows and documentation; extend self-service options to cover common business system requests
• Oversee end‑user software licensing, including evaluating tools, auditing usage, and managing vendor renewals and compliance

• Develop and execute a comprehensive cybersecurity strategy to protect corporate data, systems, and infrastructure
• Identify, assess, and manage IT risks including cybersecurity threats, system vulnerabilities, and compliance gaps; implement mitigation strategies and controls
• Maintain confidentiality, integrity, and availability of AES information systems and data assets
• Enforce safety policies and security practices to cultivate a culture of security awareness across the organization

• Lead, manage, and hold accountable the IT Operations and Security team members across all functions
• Train and mentor IT Operations, Infrastructure, and Cybersecurity staff; foster a collaborative and high-performance team culture
• Prepare documentation, guidelines, and solution articles that standardize processes and empower team members

• Serve as the primary owner of the relationship with AES’s Managed Service Provider (MSP), ensuring contractual obligations are met and service levels align with business needs
• Direct, assign, and manage the day-to-day work of MSP resources, providing clear priorities, escalation paths, and performance expectations
• Conduct regular business reviews with the MSP to evaluate performance against SLAs, address service gaps, and identify opportunities for continuous improvement
• Ensure MSP resources operate in accordance with AES policies, security standards, and internal processes; hold the MSP accountable for compliance and quality of work
• Manage and optimize relationships with all IT vendors and third‑party technology partners, including contract negotiations, renewals, and performance management
• Evaluate vendor and MSP capabilities on an ongoing basis; recommend changes to sourcing strategy where appropriate to improve quality, cost, or coverage

• Manage IT budgets, optimize technology expenditures, and ensure cost‑effective delivery of IT services…