Customer Data Specialist

What We Need

At PDC – A Brady Company, we thrive when our people thrive. We are seeking a detail-oriented and driven Customer Data Management (CDM) Specialist to join our team. In this role, you will be the backbone of our data integrity, serving as the supportive force that empowers our commercial and operational teams.

If you have a passion for data accuracy, a sense of urgency, and love working in fast-paced environments, this is the perfect opportunity to grow your career. You will be responsible for managing new SAP customer account creation, maintaining immaculate customer records, and enhancing our database using external data sources—balancing high-speed processing with absolute precision.

• Data Integrity:
  Maintain and enhance the customer master database by setting up accurate new accounts in SAP.
• Database Optimization:
  Proactively identify and eliminate duplicate records, update obsolete information, and correct anomalies.
• Data Enrichment:
  Audit and fill missing data gaps by validating and integrating high-quality external data sources.

• Account Creation & Onboarding:
  Accurately set up new customer accounts in SAP and seamlessly process web registrations by linking online users to their correct corporate accounts.
• Data Hygiene & Merging:
  Scout out duplicate accounts and execute merges to ensure a single, consolidated source of truth for our customer data.
• Database Enrichment:
  Validate internal data against external sources, appending missing information to enhance overall database quality.
• Pricing Administration:
  Assign appropriate pricing tiers to customer accounts based on strict eligibility guidelines.
• Auditing & Queue Management:
  Conduct regular data audits to ensure systemic health while managing the daily request queue to resolve customer-account inquiries efficiently.
• Special Projects:
  Support the broader team with data migration, system updates, and other projects as assigned.

• Education:
  
  High School Diploma or equivalent required.
• Experience:
  
  Minimum of 1 year of hands‑on data entry or data processing experience.
• Technical
  
  Skills:
  
  Strong computer proficiency, with advanced Excel skills (e.g., VLOOKUPs, data filtering, and basic file manipulation).

• The Data Mindset:
  Passion for data accuracy and enjoyment of solving data puzzles.
• Speed & Accuracy:
  Ability to process large volumes of data quickly without sacrificing quality.
• A Keen Eye:
  Laser-focused attention to detail with a natural ability to spot errors and anomalies.
• Drive & Urgency:
  Self-motivated, comfortable working with tight deadlines, thriving in a fast-paced environment.
• Collaboration & Communication:
  Strong written and verbal communication skills; a team player who loves to learn and grow.

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
• Generous 401(k) with company match
• Paid time off and holidays
• Opportunity to participate in incentive programs for all full-time employees
• Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
• Education reimbursement opportunities
• Scholarship program for children of employees
• A variety of employee resource groups to provide networking, development, and volunteer opportunities
• Employee assistance program and related wellness programs (mental and behavioral health, family counseling, financial management)
• Dress for your day dress code
• Charitable contributions matched through the company’s matching gift program