IT Program Manager; Infrastructure​/ITSM

IT Program Manager (Infrastructure / ITSM)

$135,000 - $160,000 per year | Los Angeles, CA | Hybrid | Permanent

A rapidly growing global technology company at the forefront of immersive digital experiences is seeking a Senior IT Program Manager to lead execution across its most strategic Corporate IT initiatives. This organization develops cutting‑edge technology powering next‑generation experiences across multiple industries, requiring an IT organization that can deliver highly complex technical programs with precision, speed, and accountability.

This is not a traditional project coordination role. The ideal candidate will serve as the execution leader for enterprise IT initiatives, partnering closely with senior technology leadership to drive structure, visibility, and successful delivery across Infrastructure, Enterprise Systems, End User Technology, IT Service Management, and other critical technology functions.

If you've built enterprise program management functions from the ground up, thrive in highly cross‑functional technical environments, and know how to hold both internal teams and vendors accountable without creating unnecessary bureaucracy, this is an outstanding opportunity.

• Competitive Base Salary
• Company paid health plan for employees
• Very generous PTO
• Dental and Vision, FSA, HSA
• Small team, autonomy
• Many more great perks!

• Own delivery of multiple high‑impact IT programs across enterprise technology organizations.
• Translate executive priorities into structured, measurable execution plans with defined milestones and success metrics.
• Drive accountability across cross‑functional teams while proactively identifying risks, dependencies, resource constraints, and delivery bottlenecks.
• Build scalable program management processes that improve execution without slowing teams down.
• Develop capacity planning and demand forecasting models to improve prioritization and delivery predictability.
• Serve as the primary point of communication for executive stakeholders, providing concise updates on program health, risks, business impact, and delivery progress.
• Lead governance across multiple vendors, consultants, and technology partners while ensuring accountability to scope, timelines, quality, and budget.
• Drive continuous improvement through retrospectives, process optimization, and modernization of delivery practices.

This role requires someone who views Jira as an enterprise program management platform—not simply a ticketing or task management tool.

• Establishing Jira as the central source of truth for portfolio and program execution.
• Designing advanced workflows, portfolio structures, dashboards, reporting, and dependency management.
• Migrating legacy project tracking tools into Jira.
• Creating executive‑level visibility while enabling engineering and IT teams to execute efficiently.
• Candidates with only basic Jira experience will not be successful in this role.

• 7+ years leading large‑scale enterprise IT programs or portfolios.
• Prior background in IT Infrastructure, IT Operations, Enterprise Systems, Service Delivery, or IT Engineering (strongly preferred over software development‑only backgrounds).
• Experience building enterprise program management practices from the ground up.
• Demonstrated success leading complex cross‑functional initiatives involving multiple technical teams.
• Deep expertise administering and optimizing Jira at both the program and portfolio level.
• Strong understanding of enterprise technology environments including:
  • Infrastructure
  • Networking
  • Cloud Platforms
  • Identity & Access Management
  • Endpoint Management
  • Enterprise Systems
  • IT Service Management (ITSM)
• Experience working across Agile, Hybrid, and traditional delivery methodologies.
• Strong vendor management and executive communication skills.
• Comfortable influencing senior technical leaders without direct authority.
• Ability to challenge assumptions, identify execution risks early, and translate technical…