Church History Library System Administrator

Responsibilities

• Manage and audit user accounts and access to catalog tools, including adjustment to permissions when needed
• Work closely with product managers to maintain and update system settings, provide requirements for enhancements to tools, and perform tests before releasing new features or functionality to users
• Manage help desk for the system and ensure all items receive resolution, including troubleshooting with customers and reporting bugs to product managers
• Create, update, and/or manage training modules for patrons and staff to use catalog tools successfully
• Build and run reports for data analysis, troubleshooting, and project needs
• Participate in Access Services team tasks and projects as needed, potentially including metadata cleanup, content review, redaction, and preparing materials for digitization

• Bachelor's degree in information technology, computer science, or related discipline
• 5+ years of experience working with library/archive systems, including cataloging and workflow tools, and 3 years of experience working in customer service or equivalent combination of education and experience
• Experience working with databases, development teams, and enterprise tools
• Ability to troubleshoot and resolve complex technical problems with little oversight
• Process-oriented with excellent organizational skills
• Demonstrated ability to work well with others and diffuse high stress situations
• Commitment to respecting privacy and confidentiality

• Bachelor's degree in information technology
• Bachelor's degree in computer science