Technical Client Relations Account Manager; SAP

Technical Client Relations Account Manager (SAP)

• Team Client Experience
• Location Salt Lake City, Utah, United States

This hybrid position can be based in Atlanta, Cincinnati, Denver, Salt Lake City, or San Francisco.

• You will serve as primary point of contact for external clients and internal departments to resolve outstanding issues and respond to client inquiries.
• You will provide support in research and resolution of problems and inquiries.
• You will rely on your interpersonal skills, technical product knowledge and expertise to respond to daily client‑centric activities.
• You will maintain comprehensive knowledge of applicable products, services and company policies and procedures.
• You will collaborate with product and engineering organizations on requested product definition changes based on evolving customer needs, working creatively with customers and colleagues to achieve and maintain market leading payment solutions.
• You will become a subject‑matter expert on Integrated/Omnichannel Payments Solution, maintaining and sharing knowledge with the wider team through documentation and training sessions.
• You will stay aware of changing technical trends within the payment processing industry, scheme/PCI compliance, mandates and their impacts on customer projects.
• You will provide technical support to Worldpay B2B Payments customers for Payment Card and Tokenization integration functionality from SAP to Worldpay B2B Payments processing platform.
• You will provide technical support for SAP (ECC and S4 HANA) business logic workflow, ABAP, user exits, and configuration in payment processing related aspects of SD, FI and CRM.
• You will support processing and technical aspects of the payment processing industry as related to Worldpay B2B Payments.

• 5+ years’ relevant experience in a similar role.
• Working knowledge of operating systems (Windows, Linux) and basic networking concepts.
• Ability to analyze and solve problems using learned techniques and tools.
• Strong organizational and time‑management skills.
• Resourceful and proactive in gathering information and sharing ideas.
• Team skills, including the ability to establish and maintain effective working relationships both internally and externally.
• Strong problem‑solving expertise within a technical support or client relations role.
• Excellent verbal and written communication skills.
• Bachelor’s degree in business, computer science or related discipline, or equivalent combination of education, training, and work experience.

• Experience with Integrated/Omnichannel payment solutions.
• Knowledge of cloud services, Salesforce, ITIL and Agile methodology.
• Knowledge of APIs, Java environments, SDKs.

The B2B Payments Support Services team provides support for merchants who use the B2B suite of payments products and solutions, interacting externally with merchants to resolve issues and internally with development and professional services teams on product enhancements or customizations.

Worldpay is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

Salary:
The estimated annual salary range for this full‑time position is $79,400.00–$, depending on experience, skills, and location.