Project Manager, Systems Analyst, Technical Support

Are you ready to take the next step in your career? Do you want meaningful work that makes an impact for good in the world? Join our team at Priority Dispatch! We support emergency dispatchers around the world in their critical role to help save lives in a time of need!

We offer a strong work life balance, meaningful work, and a full offering of benefits that include health, dental, vision, legal, and pet insurance, PTO, holidays, 401k with company contributions, and more! Come see why our teams love to work here! This role works on a hybrid model, based in Salt Lake City, UT.

The Project Manager will be responsible for planning, executing, and delivering projects on time and within scope while maintaining a focus on quality and customer satisfaction. In this role, you will work closely with cross-functional teams, including engineering, product management, customer support, and external stakeholders, to ensure the successful implementation of our emergency dispatch software. The ideal candidate is highly organized, an excellent communicator, and has experience managing complex software development or technology projects.

• Lead the planning and execution of multiple projects from initiation to completion, ensuring that all projects are delivered on time, within scope, and within budget.
• Define project scope, goals, and deliverables in collaboration with stakeholders, including clients, product teams, and engineering.
• Develop detailed project plans, including timelines, resource allocation, risk management, and contingency plans.
• Coordinate and manage project resources, ensuring team members are clear on their roles and responsibilities.
• Monitor and track project progress, adjusting plans as necessary to meet changing needs and requirements.
• Identify, manage, and mitigate risks throughout the project lifecycle.
• Act as the main point of contact for internal and external stakeholders, providing regular updates on project status and key milestones.
• Facilitate effective communication and collaboration between cross-functional teams, ensuring alignment on project goals and timelines.
• Conduct project post-mortems and create recommendations for continuous improvement.
• Ensure that all project documentation is up-to-date, accurate, and accessible.
• Manage customer expectations and maintain strong relationships with clients, ensuring that their needs are met throughout the project lifecycle.
• Ensure compliance with industry regulations, security standards, and best practices.

• Bachelor’s degree in Project Management, Business Administration, Computer Science, or a related field (or equivalent experience).
• 2-4 years of experience in project management, preferably in software development, public safety, or technology implementation projects.
• PMP, Agile, or Scrum Master certification is a plus.

• Concentrating for long periods of time.
• Sitting or standing for long periods of time.
• Communicating in person, through web chat, or email for long periods of time.
• Analyzing and interpreting data for long periods of time.
• Managing multiple projects with tight deadlines.
• Effectively managing stakeholders and teams through project completion.

As one of Utah's Top Places to work, Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.

Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Emergency Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support.

Equal Employment Opportunity Employer  to view the Federal EEO poster: http://www
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