Senior HRIS Analyst

General Purpose

Under the direction of the Manager of HRIS Systems, the Senior HRIS Analyst is the subject matter expert in the configuration and support of WORKDAY. This includes the implementation, configuration, customization, security, integrity, and on‑going support of all functional user groups. This Senior HRIS Analyst will have an expert knowledge and foundation of both the absence and payroll platform. The Senior HRIS Analyst will support the configuration and maintenance of value‑added solutions to meet the user requirements and reporting needs of the business.

Additionally, this position is responsible for troubleshooting and problem resolution, internal user performance, and support of system environments, as required. This position will collaborate with internal users across the organization. The Senior HRIS Analyst will work with vendor‑based consultants and services to ensure continued operation. This role requires sound technical skills in WORKDAY as well as extensive problem‑solving skills.

• Analyze business process issues and improvement opportunities to understand requirements. With the propose of providing solution recommendations to the business and IT management, as needed, to optimize the use of the Workday application and improve the end user experience.
  Manage users, security roles, and approval workflows.
• Document and assist users in defining business requirements, process maps, and use cases.
• Investigate feature requests and new application features. Understand software functionality and recommend appropriate solutions to drive business effectiveness and efficiency.
• Develop user training materials and deliver end‑user training as required.
  Provide recommendations to the business for best use of Workday.
• Investigate problems with Workday ERP modules, diagnose and perform root causes, and resolve issues.
• Verify data integrity, functional integrity testing, and data maintenance.
• Fulfill ad‑hoc business reporting needs and assist with interpretation of data.
• Establish a complete understanding of the system architecture and infrastructure components.
• Ability to aid in Workday patch management and upgrade planning/execution.
• Support installation of new application features (new implementations and standard upgrades).
• Manage changes under change control to ensure system remains in a state of validation/regulatory compliance and are in line with site and corporate documentation, as well as regulatory requirements.
• Provide end‑user application support on‑demand including troubleshooting and resolution.
• Smoke test and analyze new product functionality as per the change request process.
  Interact with Service Desk to coordinate support activities and application knowledge transfer.
• Proactively raise technology‑related risks, issues, and opportunities.
• Understand current metrics and defines Key Performance Indicators (KPIs) to support departmental and company objectives.
• Support Audits and Periodic Review processes as required.
• Ensure adherence to OLAs with the business and vendor SLAs.
• Adherence to Project timelines and budgets.

This position does not have supervisory requirements.

• Minimum degree in Information Technology, Information Systems, or another related field.
• Must have a minimum of 3-5 years of Workday experience.
• Knowledge of architecture for the Workday HR System with a focus in absence and payroll functional areas.
• Capability to interpret business requirements and processes and translate them to system functionality.
• Familiarity in working with validated systems and working within the Computer System Validation Framework.
• Must possess understanding of systems development life cycle, computer systems validation, application development, and systems integration.
• Interpersonal skills necessary to form effective relationships with the user community, IT colleagues, and external vendors.
• Strong written and oral communication skills.
• Ability to comprehend, interpret, and comply with company policies and procedures.
• Flexibility to adjust to changing priorities.
• Ability to creatively problem solve and think critically to…