Project Manager, Telecommunications Service Delivery

Project Manager, Telecommunications Service Delivery

Compu Net values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor.

Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.

We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.

Compu Net is looking for a Project Coordinator to direct the successful delivery of Telecommunication projects, ensuring our vendors' and related project work aligns with customer expectations, project goals, and Compu Net's standards.

As a Project Coordinator you will work with diverse set of stakeholders – including internal teams and external partners – while owning the key responsibilities of project set-up, project supervision, proactive communication, quality checks, and financial tracking. The ideal candidate is organized, customer-focused, and skilled at balancing the needs of multiple stakeholders in a fast-paced environment.

The Project Coordinator for Telecommunications Service Delivery is responsible for driving customer telecommunication projects from signed contract through successful service activation and revenue turn-up. This role serves as the primary coordinator between customers, telecommunications carriers, ISP partners, internal sales teams, engineering resources, and service delivery organizations to ensure internet, WAN, voice, and related telecommunications services are installed and activated as quickly and efficiently as possible.

The ideal candidate possesses a strong understanding of telecommunications provisioning processes, carrier ordering procedures, circuit and voice delivery milestones, and customer implementation requirements. This individual proactively manages project timelines, identifies and removes delivery obstacles, escalates delays, and ensures all stakeholders remain informed throughout the service delivery lifecycle.

• Demonstrate strong organizational skills by effectively coordinating and monitoring multiple projects across a diverse set of customers, industries, and geographies
• Complete recurring project coordination activities, including the ability to:
  • Schedule internal and customer-facing project kickoff meetings
  • Track project scope, budget, forecasted and confirmed schedules, and the status of deliverables
  • Maintain steady communication flows and collaborate with Compu Net teams and customers to ensure projects stay on track
  • Communication flows may include participation in status meetings, the development of meeting summaries or written status reports, proactively communicating risks, etc.
• Manage customer-requested changes to a project's scope – facilitating completion of change orders as appropriate with Compu Net partners
• Monitor customers' satisfaction and escalate any issues or early warning signs of dissatisfaction to Account Executive, Domain Solution Advisor and others as needed
• Ensure predictable, consistent, and high-quality project delivery in accordance with industry best practices
• Proactively engage with Service Delivery, providing high level updates on project risk for each region and their respective markets

• Own the end-to-end service delivery process from contract execution through customer activation and billing commencement
• Coordinate the provisioning and implementation of telecommunications services including Dedicated Internet Access (DIA), Ethernet, MPLS, broadband, fiber, SD-WAN, SASE, SSE, UCaaS, CCaaS, CX Point Solutions, SIP, Voice, and related network services
• Manage carrier relationships throughout the order lifecycle, including order submission, firm order commitment (FOC)…