Tech Service Desk

What success looks like in this role:

• First‑level telephone and other media contact support.
• Strive for a high level of first‑contact resolution.
• Respond to and resolve customer requests related to software, hardware and network operations difficulties, providing fast, efficient and friendly customer service.
• Accurately document calls and incidents.
• Manage time and workload to meet predetermined service levels.
• Maintain data accuracy in the contact management system.
• Assign incidents and requests to the correct support group.
• Act as a single point of contact on incidents and problems logged.
• Perform appropriate diagnostics to initiate the problem‑management workflow process.
• Provide clients with a reference number for their incident or request.
• Understand various media sources that interface with the Service Desk.
• Support multiple clients with professionalism and insight.
• Become multi‑skilled as workload changes occur within the Service Centre.
• Champion, implement or support change.
• Identify process efficiencies within the Service Centre and take corrective action to implement change.
• Discover and document procedures that need to be published to the team or the Knowledge Base.
• Comprehend and uphold Unisys policies and procedures (including time reporting, attendance, etc.).

• High School diploma or relevant certifications.
• 1–2 years of related experience.
• Completion of a relevant certificate course or equivalent experience in IT service delivery, including tertiary‑level IT qualifications.
• Minimum 6 months of IT Service Desk experience.
• Minimum 6 months of Level3 support experience for MSOffice, MS Exchange, and Windows networks.
• Working knowledge of data and voice network concepts.
• Ability to comply with Unisys policies and procedures.

• Unlimited paid time off.
• 401(k) match.
• Comprehensive healthcare coverage.
• HSA matching.
• Ongoing learning opportunities.
• Other benefits and work‑life balance initiatives.

Compliance:
This role may require access to export‑controlled commodities and technology. To conform to U.S. export control regulations, applicants should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal‑opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes efforts to provide all interested parties the opportunity to participate without barriers.

If you are a U.S. job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation, please contact Global Recruiting at  or toll‑free 888‑560‑1782 (prompt4).