Program Operations Intern

The Program Operations Intern supports the Program Operations team in managing BYU-Pathway Worldwide religion courses offered through Seminaries and Institutes of Religion. This role works closely with the Manager of Program Operations and the Operations Coordinator to update reports, analyze data, and assist with instructor assignments sourced through BYU-Pathway Religion Programs. The intern also contributes to cross-functional projects that support program operations and continuous improvement efforts across the Online Learning Division.

This is a paid internship expected to last up to 12 months. The position is full-time (40 hours per week), hourly, and nonexempt. Occasional work outside regular business hours, including Saturdays, may be required. This is a hybrid position with periodic in-office attendance. Advance notice will be provided for any required in-person work or schedule changes.

Applicants must submit a resume and cover letter to be considered.

* Update and maintain daily operational reports

* Analyze data and deliver insights to S&I partners supporting BYU-Pathway religion courses

* Assist with instructor assignments for each BYU-Pathway block

* Support process improvement efforts to increase efficiency and accuracy across program operations

* Develop, update, and maintain internal documentation and user-facing resources

* Assist with provisioning and access management for online teachers and administrators, including BYU-Pathway user account setup

* Draft communications and support scheduling-related messaging to administrators and teachers worldwide, including updates related to instructor assignments, timelines, and key operational milestones

* Troubleshoot and resolve system bugs and workflow issues in collaboration with internal and external partners

* Participate in team meetings and contribute to ongoing projects and additional assignments, ensuring attention to detail and adherence to deadlines

* Currently enrolled in or recently graduated (within the past 12 months) from an undergraduate or graduate program, preferably in data analytics, business analytics, computer science, or a related field

* Must reside in Utah and be authorized to work in the United States

* Proficiency in Microsoft Office, with strong skills in Excel and familiarity with Power BI

* Ability to work independently, manage time effectively, and stay self-motivated

* Dependable, detail-oriented, and able to meet deadlines

* Strong interpersonal skills and ability to collaborate effectively as part of a team

* Open to feedback with a willingness to learn and improve

Preferred

* Experience using automation tools and custom application software to design and build automated workflows and solutions (e.g., Power Automate, Power Apps)

* Experience using Canvas or another learning management system (LMS)

* Familiarity with user provisioning and access management across systems

* Fluency in Spanish or Portuguese