IT Program Manager

The position is in Office of Information and Technology (OIT), Department of Veterans Affairs (VA). The incumbent serves as senior Operations Manager (OM) providing oversight for Information Technology (IT) products within the Department. The primary purpose of the position is to manage the day-to-day operational support of products including operations processes, planning, design, and operations strategy. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/16/2026.

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: the applicant has served as the senior technical authority for a high availability, enterprise cloud platform (AWS or Azure) delivering Java microservices or a complex custom data platform, with direct ownership of: incident response, observability tooling, and production change control for critical enterprise systems.

Specialized Experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, you must possess a minimum of one (1) year of experience equivalent to at least the GS-13 level. Specialized experience for this position is defined as: experience managing day to day operations for enterprise IT products/platforms in a cloud environment (AWS and/or Azure).

Experience must include: operations leadership and incident response for complex, custom enterprise applications with critical interfaces to multiple systems, including serving as technical lead during major incidents; leading/coordinating issue remediation; observability and full stack monitoring (e.g., Prometheus, Grafana, Pager Duty or equivalent) and Chat Ops practices for real time triage and on call coordination; application security posture management including responding to vulnerability scans, coordinating patching, and change control;

cloud engineering fluency, system modernization planning, performance diagnosis, and communicating system level architecture to technical staff and management; product sustainment management including budgeting, upgrade…