Backend Developer-Technical Solutions Advisor

Technical Solutions Advisor

Global Seller Development (GSD) is client's commercial organization focused on engaging and growing high-potential partners and business sellers through a premium, end-to-end service from onboarding to long-term growth. Within GSD, the Connectivity Strategy, Partnerships, & Operations team ensures strategic and enterprise sellers, third-party partners, and client's Live sellers are technically set up for success across our tools, APIs, and programs.

As a Technical Solutions Advisor, you will lead technical integrations for partners and enterprise merchants in the GSD pipeline. You will evaluate integration requirements, recommend best-fit integration paths, and guide sellers and partners through implementation so their solutions align with client's technical standards and ecommerce best practices. This role works cross-functionally with Business Development, Implementation, Account Management, Tools & Technology, Product teams, and client Live teams to deliver reliable launches and scalable technical foundations.

The Technical Solutions Advisor reports into the Technical Solutions team within Connectivity Strategy, Partnerships, & Operations, part of Global Strategy, Operations & Technology (GSOT) in the Global Seller Development organization.

Responsibilities:

• Lead complex technical discovery and solution design with partner and enterprise teams, defining the integration strategy and scope for new and existing integrations.
• Own end-to-end integrations for partners and sellers, coordinating cross-functional teams and managing risk, dependencies, and timelines from kickoff through launch.
• Serve as the primary technical liaison and escalation point, advising clients on architecture and implementation for APIs and ensuring integrations are robust and scalable.
• Standardize and maintain onboarding patterns, documentation, and validation approaches to ensure reliable, high-quality integrations and to scale best practices across the organization.
• Lead high-severity troubleshooting and root-cause analysis for integration issues, driving durable fixes and preventive improvements rather than one-off remediation.
• Drive cross-functional improvements to integration processes, tools, and frameworks, and measure their impact on speed, quality, and partner outcomes.
• Act as a recognized SME for connectivity topics, shaping integration standards, KPIs, and best practices, and leading business and technical reviews with senior leaders.
• Mentor and coach peers and junior team members on integration practices, tools, and stakeholder communication, contributing to the overall capability and maturity of the team.
• Lead the 3PP consulting program evaluating integration quality, identify key drivers of seller performance, and deliver data-driven recommendations that improved platform compliance, partner standards, and GMV outcomes.

Required Qualifications:

• 7-10+ years of experience in Sales Engineering, Engagement Management, Implementation, Client Onboarding, or a related technical client-facing role, including leading complex, multi-stakeholder integration or deployment programs.
• Hands-on experience using GraphQL, SOAP/XML, and REST/JSON (or equivalent technologies) in real-world integration scenarios.
• Demonstrated program/project management skills, including managing multi-workstream initiatives, risk/issue management, and stakeholder communication across technical and non-technical teams.
• Strong understanding of HTTP/HTTPS protocols and web services
• Technical expertise in the design, development, coding, testing, and debugging of software with an emphasis on integration patterns, APIs, and data exchange.
• Proven experience in client relationship management, including influencing senior technical and business stakeholders, managing expectations, and navigating ambiguity to successful outcomes.
• Solid understanding of File Transfer Protocol (FTP) and related client software, and how these fit into hybrid integration architectures.
• Hands-on experience using Postman or similar API testing tools.
• Hands-on experience using Jira or similar ticketing systems to coordinate cross-team work and track delivery.
• Working…