Senior Systems Engineer

Senior Systems Engineer

Location:

Salt Lake City, Utah

Job

The Senior Systems Engineer is responsible for the reliability, performance, and security of the organization's core systems and infrastructure. This role combines deep technical expertise with strong operational discipline to ensure systems run efficiently, issues are resolved quickly, and future growth is supported with scalable solutions. The ideal candidate is proactive, detail-oriented, and comfortable owning mission-critical environments.

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high‑tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

Our Identity and Access Management solutions protect more than 85 million user identities and drive innovation in multi‑factor authentication, digital certificates and PKIaaS services.

Are you ready to make a difference? Join us and help shape the future of security.

• Design, deploy, and maintain server, storage, and cloud infrastructure across production and non‑production environments.
• Monitor, troubleshoot, and optimize system performance, ensuring high availability and adherence to SLAs.
• Build and maintain automation for system provisioning, configuration management, monitoring, and incident handling.
• Act as an escalation point for complex operational issues, driving root‑cause analysis and long‑term remediation.
• Develop and maintain detailed system architecture documentation, runbooks, and operational standards.
• Implement and manage robust backup, disaster recovery, and business continuity strategies.
• Collaborate closely with Security, Dev Ops, Network Engineering, and Application teams to ensure end‑to‑end platform stability.
• Drive lifecycle management for infrastructure components, including patching, upgrades, and capacity planning.
• Participate in the on‑call rotation and lead response efforts during major incidents.
• Evaluate and recommend new technologies, tools, and processes to continuously improve operational maturity.
• Design and deploy new infrastructure solutions, automate workflows, provisioning, and system management tasks.
• Lead root‑cause analysis and long‑term remediation strategies.
• Collaborate with cross‑functional teams for projects and platform improvements.
• Support SAFe/Agile ceremonies and contribute to iterative delivery cycles.
• Participate in capacity planning and infrastructure roadmap development.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.
• 5+ years of experience in systems engineering or operations, with emphasis on production‑grade infrastructure.
• Strong expertise with Linux and/or Windows server administration.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Experience managing containerized applications and orchestration tools (Docker, containerd, Kubernetes, Nomad, etc.).
• Proficiency with Git‑based version control systems (Git Hub, Git Lab, Bitbucket).
• Proficiency in automation and scripting (Power Shell, Python, Bash).
• Hands‑on experience with monitoring and observability platforms.
• Solid understanding of networking concepts (DNS, load balancing, firewalls, routing).
• Experience with IaC tools (Terraform, Ansible, Cloud Formation, etc.).
• Proven experience in incident management and root‑cause analysis.
• Experience designing, troubleshooting, and optimizing enterprise‑grade networks, including Layer 2/3 switching, routing protocols, load balancers, and network security controls.
• Knowledge of CI/CD pipelines and Dev Ops workflows.
• Working knowledge of SAFe and Agile practices, including participation in ceremonies and alignment to iterative delivery workflows.
• Background with identity management, SSO, and enterprise authentication systems.
• Certifications in cloud or systems engineering fields (AWS Solutions Architect, Azure Administrator or Architect, Red Hat Certified Engineer, ITIL Foundation, etc.).

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work‑life balance.
• Vibrant,…