Data Network Operations and Support

Responsibilities

• Provide technical support for network operations, including incident response and troubleshooting to ensure reliable network services.
• Participate in the design, configuration, deployment, and optimization of enterprise‑scale Cisco LAN, WAN, and Wi‑Fi infrastructures.
• Assist in the development and rollout of new network technologies to meet business requirements.
• Support the integration of new technologies into existing network architectures for seamless connectivity.
• Participate in technology SME groups and provide technical guidance and coordinate small team efforts as required.
• Participate in incident review and RCA sessions, and present network changes at CAB and TAB meetings.
• Develop and maintain network documentation, including design blueprints, configuration guides, and operational procedures.
• Automate routine tasks and support the integration of automation tools to improve infrastructure efficiency.
• Identify and document network risks, collaborate with risk assessment teams, and support remediation plans.
• Assist in leading vendor relationships and ensuring SLA compliance.

• 4+ years of demonstrable experience in designing, building, deploying, testing, and supporting enterprise‑large scale Cisco LAN/WAN/Wi‑Fi infrastructure along with a related university degree or a two‑year technical diploma in IT, Computer Science, Networking, Engineering or a related subject area.
• Experience in networking QA, R&D, and Proof of Concept testing, including conducting QA and validation of network software/hardware, pre‑deployment testing of configurations and design changes, proof of concepts for emerging technologies and structured test planning, execution, and results documentation.
• Solid understanding of data center network technologies and familiarity with Kubernetes, Docker, and serverless computing platforms like Azure, OCI, and Google.
• Track record of leading network projects in addition to core networking experience, with proficiency in network configuration, maintenance, performance optimization, and troubleshooting, and hands‑on experience with Cisco routers, switches, wireless, and Versa SD‑WAN.
• Strong knowledge of products such as BGP, OSPF, EIGRP, MPLS, VxLAN, Multi‑chassis Ether Channel, VPC, VSS, etc., for advanced network protocols.
• Experience supporting and handling Cisco wireless networks, and a solid grasp of network security principles and standard methodologies, including Cisco ISE, Radius, and TACACS systems.
• Knowledge of Agile methodologies and Dev Ops, Dev Sec Ops , CI/CD and experience with tools such as Cisco Catalyst Center, Versa Director, and Ansible.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non‑technical partners.
• Proficient in Python, Bash, or Power Shell for task automation and system integration, and able to manage infrastructure tools like Terraform, Azure, Bicep/ARM, and Git Ops.
• Experienced with network monitoring tools such as Solar Winds, Net Box, Splunk, and Cisco Catalyst Center, and familiarity with service ticketing systems (e.g., Service Now) and adherence to ITIL processes.