Senior Systems Engineer – Infrastructure, Cloud

Responsibilities

• Architect, design, implement, and maintain enterprise IT infrastructure in both on-premises and cloud environments.
• Assist in the evaluation, selection, and implementation of infrastructure technologies and technical solutions that align with business objectives.
• Maintain a comprehensive understanding of system architecture, dependencies, integrations, and operational impacts across the technology environment.
• Troubleshoot and resolve complex infrastructure, networking, storage, virtualization, security, and application‑related issues.
• Serve as a senior escalation point for critical incidents and outages, driving timely resolution while minimizing business disruption.
• Analyze system failures, performance issues, and service interruptions to identify root causes and implement corrective and preventive actions.
• Evaluate infrastructure designs for security, reliability, scalability, performance, and operational risk.
• Ensure compliance with established security frameworks, policies, and best practices.
• Develop, test, and maintain disaster recovery, business continuity, backup, and restoration strategies.
• Create automation and scripting solutions to improve operational efficiency, system reliability, and scalability.
• Collaborate with business leaders and stakeholders to communicate technical recommendations, project updates, risks, and infrastructure roadmaps.
• Translate complex technical concepts into business‑focused recommendations for non‑technical audiences.
• Develop and maintain technical documentation, architecture diagrams, operational procedures, and support processes.
• Monitor infrastructure health, capacity, availability, and performance metrics, providing reporting and recommendations as needed.
• Participate in on‑call escalation support for critical infrastructure incidents as required.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, and five (5) or more years of progressively responsible infrastructure engineering experience; or an equivalent combination of education and experience.
• Demonstrated experience designing, implementing, and supporting enterprise infrastructure environments.
• Experience troubleshooting and resolving high‑severity production incidents in complex enterprise environments.
• Strong analytical and problem‑solving skills with the ability to evaluate competing solutions and make sound technical recommendations.
• Ability to prioritize and manage multiple initiatives and operational issues in a fast‑paced environment.
• Strong verbal and written communication skills with the ability to effectively engage technical and non‑technical stakeholders.
• Ability to read, analyze, and interpret technical documentation, policies, standards, and procedures.
• Ability to define problems, gather and analyze information, identify root causes, and develop effective solutions.
• Reliable transportation and ability to travel to the Bluffdale location as required.