Director, IT Business Planning Office

Location:

ARUP Main, 500 Chipeta Way, Salt Lake City, UT 84108, USA

Monday - Friday (40 hrs/wk), 8:00 AM - 5:00 PM

IT General - 210

The Director, IT Business Planning Office is a senior technology leadership role responsible for management disciplines that enable IT to operate as a strategic, transparent, and value‑driven business function. The office leads IT strategic planning, governance, portfolio and demand management, financial planning support, performance reporting, service management improvement, quality, and operating model maturity. It partners across IT, Finance, Enterprise Architecture, Information Security, Data/AI, Quality, and business leadership to ensure technology investments are aligned to enterprise priorities, resources are focused on the highest‑value work, decisions are made with clear information, and outcomes are measured and communicated.

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology, based in Salt Lake City, Utah.

• Lead and continuously improve the IT strategic planning process, including annual planning, multi‑year planning, quarterly planning, and roadmap integration.
• Partner with the CIO and IT senior leadership team to translate enterprise priorities into IT strategies, objectives, initiatives, and measurable outcomes.
• Ensure technology roadmaps across IT functions are aligned, sequenced, resourced, and connected to ARUP’s clinical, operational, research, innovation, and business priorities.
• Monitor progress against strategic objectives and ensure accountability for execution.
• Coordinate governance forums such as IT Steering, portfolio governance, ITSM governance, quality governance, and emerging technology governance.
• Establish and maintain governance charters, decision rights, approval criteria, agenda structures, decision logs, and action tracking.
• Ensure governance forums are focused on business value, risk, capacity, investment trade‑offs, and measurable outcomes rather than status reporting alone.
• Help integrate decisions across governance bodies so technology priorities, architecture direction, security risk, service reliability, financial implications, and business impact are connected.
• Own and mature IT portfolio management practices, including intake, prioritization, capacity planning, portfolio health reporting, dependency management, and value tracking.
• Partner with business and IT leaders to shape demand before work enters the project or delivery pipeline.
• Lead portfolio review processes that improve visibility into active work, aging initiatives, risk, dependencies, and resource constraints.
• Support efforts to reduce unnecessary work‑in‑progress, improve delivery discipline, and increase realization of business value.
• Partner with Finance, the CIO, and IT leaders to strengthen IT financial planning, cost transparency, forecasting, and investment discipline.
• Support operating and capital budget planning, labor capitalization, SWAB planning, contract and subscription visibility, run/grow/transform views, and long‑range financial planning.
• Develop financial narratives that help business and executive leaders understand technology cost drivers, investment needs, trade‑offs, and value.
• Establish methods to track benefits realization, cost avoidance, productivity gains, risk reduction, and business outcomes from technology investments.
• Support cost optimization and reinvestment analysis across the IT portfolio.
• Define and maintain IT performance management practices, including KPIs, OKRs, scorecards, dashboards, and executive reporting.
• Ensure metrics are outcome‑oriented, decision‑useful, and aligned to enterprise priorities.
• Support workforce planning inputs, capability planning, and talent pipeline visibility and development.
• Lead or coordinate the IT service management improvement roadmap in partnership with service owners and operational leaders.
• Mature practices related to incident, request, change, problem, knowledge, service catalog, configuration, and service performance management.
• Partner with…