Associate Accessibility Analyst

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Location: This position will be based onsite in our Salt Lake City, UT office.

Essential Functions and Responsibilities:

• Assists with accessibility assessments of websites, documents, and multimedia content.
• Collects, analyzes, and documents data related to accessibility issues in a clear and concise manner.
• Contributes to the preparation of detailed reports on accessibility evaluations for stakeholders and vendors.
• Collaborates with higher-level accessibility analysts to perform audits and recommend improvements.
• Maintains current knowledge of accessibility guidelines, including WCAG 2.2 AA, and participates in relevant training.
• Communicates accessibility evaluation results effectively to WGU stakeholders and vendors.
• Partners with various departments to support remediation of identified accessibility issues.
• Tests and evaluates accessibility tools and solutions.
• Manages captioning and transcript requests for media assets in courses and assessments.
• Provides one-on-one accessibility coaching and Q&A support to staff.
• Reviews course and assessment content to identify and implement accessibility improvements.
• Assists in the creation and maintenance of accessibility training materials.
• Performs other related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

• Basic understanding of WCAG 2.2 AA standards and web accessibility guidelines
• Familiarity with assistive technologies (e.g., screen readers, magnification software)
• Passion for improving access to higher education for people with disabilities
• Ability to read and interpret HTML, CSS, and Java Script
• Strong time management skills and ability to meet deadlines
• Proficient in collecting and analyzing data to identify process improvements
• Clear communication skills, including the ability to explain complex technical issues in simple terms
• Effective collaboration skills with cross-functional teams
• Self-motivated and capable of conducting independent research
• Ability to contribute to team projects under the direction of senior staff
• Ability to study and understand complex technical documentation (e.g., WCAG 2.2 AA, Section 508)
• Accountability for decisions impacting individual students
• Ability to support student learning through accessible course experiences
• Basic problem-solving skills related to accessibility issues, with guidance
• Ability to follow established university and departmental policies and best practices
• Ability to communicate effectively with students, faculty, and team members
• Willingness to provide feedback and support within area of specialty
• Contributes positively as a team member and supports departmental initiatives

Education

• Bachelor’s degree in a related field (e.g., Technology, Accessibility, Human-Computer Interaction) or equivalent work experience.
• Experience
• Two (2) years of professional experience in a related field (e.g., accessibility, instructional design, user experience, or web development).
• Demonstrated progress toward Trusted Tester certification or similar accessibility credential
• Basic knowledge of accessibility standards, including WCAG 2.2 AA and Section 508

Experience in lieu of education
Equivalent…