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Service Desk Engineer: IT Reliability & Escalations
Job in
Salt Lake City, Salt Lake County, Utah, 84193, USA
Listed on 2026-07-24
Listing for:
Thatcher Company
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Thatcher Company Inc. in Salt Lake City, UT is seeking a Service Desk Engineer to lead and develop IT support operations, evolving the service desk into a secure, standardized function that supports cloud, endpoint, and security teams.
You will handle L2/L3 escalation for complex user and device issues, coordinate with engineering teams, and author runbooks and SOPs to improve operational stability and scale IT services across the organization.
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