Entry level Production Support Analyst

We are looking for a Production Support Analyst to join one of our clients, a world leading financial firm. This role will be based in South Jordan.

• Interested in supporting a distributed platform
• Enjoys working in a fast‑paced dynamic environment and is not afraid to change things to make them better
• Enjoys new technological challenges and solving hard problems
• Aspirations to join a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems

• Primarily responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts, incident management, problem management and user escalations/tickets via Service Now
• Troubleshoot issues across the entire stack: hardware, software, application, and network
• Manage incident calls with IT partners, infrastructure teams and other technology stakeholders
• Collaborate with development teams and users to resolve support issues
• Identify areas for improvements including automation, toil reduction, resiliency and observability across the platform and help build up knowledge and documentation for the team
• Operate on a follow‑the‑sun support model, with global production support coverage in Asia, EMEA and North America; participate in weekend and off‑hours on‑call on a rotational basis, and be point of escalation during critical incidents
• Ensure that our global teams are working together and following consistent procedures and practices

• A college graduate in Computer Science (preferred), but exposure to technology
• Working knowledge of UNIX / LINUX operating system, any scripting language (e.g., Shell Scripting, Python, Perl, or JavaScript) and a relational database (e.g., Sybase, DB2, SQL, Postgres, etc.)
• Excellent and confident communicator to manage high‑pressure environment