SAP Technical Client Relations Account Manager

SAP Technical Client Relations Account Manager

• Team Client Experience
• Location Salt Lake City, Utah, United States

Make your mark at one of the biggest names in payments. We’re looking for a SAP Technical Client Relations Account Manager to join our enterprise team and help shape the future of global commerce.

• You will serve as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
• You will provide support in research and resolution of problems and inquiries.
• Your interpersonal skills, technical product knowledge and expertise will be critical to responding to daily client‑centric activities.
• You will need to maintain comprehensive knowledge of applicable products, services and company policies and procedures.
• Collaborate with the product and engineering organizations on requested product definition changes based on evolving customer needs. Work creatively with customers and colleagues to achieve and maintain market‑leading payment solutions.
• Become a subject‑matter expert on Integrated/Omnichannel Payments Solution. Maintain and share knowledge with the wider team by producing documentation and training sessions where required.
• Have awareness of changing technical trends within the payment processing industry, scheme/PCI compliance, mandates and their impacts on customer projects.
• Provide technical support to Worldpay B2B Payments customers in the primary areas of:
• Payment card and tokenization integration functionality from SAP to Worldpay B2B Payments processing platform.
• SAP (ECC and S4 HANA) business logic workflow, ABAP, user exits, and configuration in payment‑processing related aspects of SD, FI and CRM.
• Processing and technical aspects of the payment processing industry as related to Worldpay B2B Payments.

• 5+ years’ relevant experience in a similar role.
• Must have experience with SAP (ECC and/or S4 HANA).
• Working knowledge of operating systems (Windows, Linux) and basic networking concepts.
• Ability to analyze and solve problems using learned techniques and tools.
• Strong organizational and time‑management skills.
• Resourceful and proactive in gathering information and sharing ideas.
• Team skills, including the ability to establish and maintain effective working relationships both internally and externally.
• Strong problem‑solving expertise within a technical support or client relations role.
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
• Bachelor’s degree in business, computer science or related discipline or equivalent combination of education, training, or work experience.

• Experience with Integrated/Omnichannel payment solutions.
• Knowledge of cloud services, Salesforce, ITIL and Agile methodology.
• Knowledge of APIs/Java environments/SDKs.

Our B2B Payments Support Services team provides support for our merchants who use the B2B suite of payments products and solutions. The team interacts externally with merchants as they assist in problem solving and internally with Development teams and Professional Services teams on product enhancements or customizations.

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

For this full‑time position, the good‑faith estimated annual salary range upon hire is $79,400.00–$. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job‑related skills, and relevant education or training.

We offer access to medical coverage that supports the health and wellbeing for you and your family.

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

FLEX, our family inclusion community, offers support for all Global payers at every stage, from raising families to caring for loved ones

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.