Data Center Surge Technician (Travel Team

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

EOS IT Solutions is seeking highly skilled and adaptable Data Center Surge Technicians to join a centralized travel team supporting data center operations across North America. This team is deployed to support new site turn-ups, large-scale infrastructure deployments, SLA recovery efforts, and critical operational gaps. Technicians are expected to operate in fast-paced, high-pressure environments and deliver immediate impact with minimal onboarding.

This position requires frequent travel to project sites and data centers. Candidates who enjoy traveling and working in different environments will thrive in this role. To recognize the commitment, we offer a $250 weekly travel bonus, paid in addition to base wages.

Surge Technicians are deployed based on business need, including:

• New data center builds, expansions, and site turn-ups
• High-volume deployment events (rack lands, infrastructure scaling)
• SLA recovery scenarios (backlog reduction, performance stabilization)
• Temporary coverage for staffing gaps or critical skill shortages

• Execute high-volume rack and stack deployments in live and non-live environments
• Install, terminate, and manage fiber (single-mode and multi-mode) and copper cabling systems
• Perform fiber splicing, cleaning, testing, and troubleshooting, including OTDR testing and fault isolation
• Support physical infrastructure builds including cable routing, ladder racking, and power distribution
• Read and validate port maps, rack elevations, and infrastructure designs

• Diagnose and repair hardware issues across servers, switches, and network components
• Replace defective components (PSUs, NICs, fans, etc.) with minimal disruption
• Execute live service swaps and support production environments under SLA constraints
• Perform physical layer troubleshooting (ports, cabling, connectivity)

• Rapidly integrate into new sites and contribute within 24–72 hours of arrival
• Follow MOPs, CMOPs, and safety protocols with strict adherence
• Accurately document work through ticketing systems and operational logs
• Support both planned deployment work and reactive break/fix scenarios
• Operate effectively in client‑facing environments with high visibility and accountability

• Deliver measurable output aligned to deployment targets, ticket closure rates, and SLA performance
• Maintain high quality and accuracy with minimal rework
• Adapt quickly to new environments, teams, and operating conditions
• Demonstrate strong ownership, reliability, and consistency across deployments

• Ability to mobilize within 24–48 hours of notice
• Willingness to travel 70–90% of the time across multiple U.S. locations
• Ability to support extended deployments (2–4+ weeks or longer) based on business demand
• Comfortable working and living in hotel‑based environments for extended periods
• Flexibility to work day/night shifts, overtime, and weekends during surge events

This role is best suited for individuals who prefer dynamic, travel-intensive work environments over fixed-site assignments.

• 2–5+ years of hands‑on experience in data center operations, infrastructure deployment, or break/fix repair
• Strong experience with rack and stack, cabling, and hardware installation
• Proven experience with fiber (splicing strongly preferred, OTDR testing, troubleshooting)
• Familiarity with Cisco, Juniper, Arista, and x86 server hardware
• Experience with low voltage systems and industry standards…