Student IT Support Technician Job Salt Lake City area,Utah USA,IT/Tech

Student IT Support Technician Job Summary

IT Support / Help Desk Technician, II Provide timely IT & AVsupport services to employees with basic/first-level technical problems and information technology issues involving desktop,laptop, or network services. Assist both onsite and remote employees. Create and track help desk tickets in the system toensure prompt and satisfactory resolution to issues. Install and support licensed and internal software/hardware. Track computer hardware and software assets. Assist with accounts, including newhires, terminations, as well as password changes.

Maintain printersand coordinate service repairs. Repair PCs, laptops, 3D printers,monitors, etc. Trouble shoot & repair daily all electronicexhibits at NHMU Escalate issues as necessary to appropriatesupport group. Complete routine tasks under moderatesupervision.

Responsibilities

Daily walk the entire Museum Exhibitions and confirm they are working, trouble shooting and repair back to working order. Respondto level 1 helpdesk tickets submitted using Service Now,troubleshooting, fixing and reporting back to submitter. Runningthe 3D printing farm ensuring orders for 3D prints are fulfilled.

Taking all level 1 walking requests for help, taking initiative in completing tickets, providing basic help documents andcommunicating when end of shift comes without tickets or projects being worked on, are NOT completed.

Manages computer equipment, provides basic computer support oncommon operating systems usage for both hardware and software on multiple platforms.

Provides customer service and assists users with softwareoperation and hardware.

Regularly assists in development and running of queries, reportsin various applications.

Notifies appropriate group leaders or managers of errors or equipment malfunctions requiring more advanced troubleshooting and analysis.

Calls vendors as needed to repair computers and other electronicequipment.

Reviews schedules to process critical job tasks according to assigned priority.

Interfaces with various operating system software to assist incorrecting errors.

Performs preventative maintenance on various computing and A/Vequipment, such as replacing projector bulbs, filters and printers.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following joblevels:

IT Support / Help Desk Technician, III: Requires3+ years of related experience.

Preferences

Previous Experience with Service now, 3D printers, customer serviceis desired. Being in school for a related technology degree is preferred.

Requisition Number:

PRN
17280N

Full Time or Part Time?

Part Time

Work Schedule

Summary:

This position is required to workevery Sunday from 9-5. And Tuesday & Thursday AM from 8:30AM to1:30pm

Department:

00018 - Utah Museum of Natl Hist Oper

Location:

Campus

Pay Rate Range:

17.00 to 21.00

Close Date:

08/15/2026

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