IT Support ​/ Help Desk Technicians

IT Support / Help Desk Technicians

Open Date: 07/28/2026

Requisition Number: PRN
17280N

Job Title:

IT Support / Help Desk Technicians

Working Title:

Student IT Support Technician

Career Progression Track: S00

Track Level: S3 - Skilled

FLSA Code:
Nonexempt

Patient Sensitive Job Code?:
No

Type:
Non Benefited Staff / Student

Temporary?:
No

Standard Hours per Week: 18

Full Time or Part Time?:
Part Time

Shift: Variable

Work Schedule

Summary:

This position is required to work every Sunday from 9-5. And Tuesday & Thursday AM from 8:30AM to 1:30pm

Is this a work study job?:
No

VP Area:
Academic Affairs

Department: 00018 - Utah Museum of Natl Hist Oper

Location:

Campus

City:
Salt Lake City, UT

Type of Recruitment:
Internal to the University

Pay Rate Range: 17.00 to 21.00

Close Date: 08/15/2026

IT Support / Help Desk Technician, II Provide timely IT & AV support services to employees with basic/first-level technical problems and information technology issues involving desktop, laptop, or network services. Assist both onsite and remote employees. Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues. Install and support licensed and internal software/hardware. Track computer hardware and software assets.

Assist with accounts, including new hires, terminations, as well as password changes. Maintain printers and coordinate service repairs. Repair PCs, laptops, 3D printers, monitors, etc. Trouble shoot & repair daily all electronic exhibits at NHMU Escalate issues as necessary to appropriate support group. Complete routine tasks under moderate supervision.

Daily walk the entire Museum Exhibitions and confirm they are working, trouble shooting and repair back to working order. Respond to level 1 helpdesk tickets submitted using Service Now, troubleshooting, fixing and reporting back to submitter. Running the 3D printing farm ensuring orders for 3D prints are fulfilled. Taking all level 1 walking requests for help, taking initiative in completing tickets, providing basic help documents and communicating when end of shift comes without tickets or projects being worked on, are NOT completed.

• Manages computer equipment, provides basic computer support on common operating systems usage for both hardware and software on multiple platforms.
• Provides customer service and assists users with software operation and hardware.
• Regularly assists in development and running of queries, reports in various applications.
• Notifies appropriate group leaders or managers of errors or equipment malfunctions requiring more advanced troubleshooting and analysis.
• Calls vendors as needed to repair computers and other electronic equipment.
• Reviews schedules to process critical job tasks according to assigned priority.
• Interfaces with various operating system software to assist in correcting errors.
• Performs preventative maintenance on various computing and A/V equipment, such as replacing projector bulbs, filters and printers.

1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

IT Support / Help Desk Technician, III requires 3+ years of related experience.

Previous Experience with Service now, 3D printers, customer service is desired. Being in school for a related technology degree is preferred.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The…