Enterprise Solutions and Experience Manager

Enterprise Solutions and Experience Manager

Salt Lake City, UT

Description

The Enterprise Solutions and Experience Manager, reporting to the Director of Information Technology and Enterprise Solutions, work collaboratively in driving the design, development, and delivery of enterprise-wide digital solutions that enhance internal operations and elevate customer and employee experiences. This role will lead cross-functional teams to align technology initiatives with business goals, ensuring seamless integration, scalability, and innovation across platforms and touchpoints.

As a hands-on leader, this individual will oversee the architecture and evolution of core enterprise systems, including Microsoft Dynamics 365 (Finance & Operations, Customer Service, Sales, and Customer Insights), Warehouse Management (WHM), Customer Relationship Management (CRM), and a suite of third-party integrations. The role demands a unique blend of business acumen, technical depth, and change leadership to deliver scalable, secure, and user-centric solutions that align with strategic business objectives.

Leadership and

Collaboration:

• Contribute to the design and execute a forward-looking enterprise application roadmap in alignment with digital transformation goals and objectives.
• Champion digital transformation initiatives that modernize legacy systems, enhance enterprise agility, and foster innovation.
• Collaborate with cross-functional teams and partner with business leaders to align technology investments with long-term strategic goals while identifying opportunities for digital innovation and operational efficiency.
• Stay informed on industry trends and emerging technologies to influence future-state architecture and strategic investments.

Enterprise Platform Management:

• Oversee the implementation and optimization of enterprise platforms (e.g., CRM, ERP, CMS, collaboration tools) using no-code/low-code platforms (e.g., Power Apps, Salesforce Flow), enabling rapid solution delivery, streamlined workflows, and scalable process automation across business functions.
• Lead transformation efforts to streamline end-to-end GTM processes, reduce manual overhead, and improve agility, data integrity, and alignment with strategic initiatives.
• Establish and enforce governance frameworks, architectural standards, and best practices for enterprise application lifecycle management.
• Manage third-party integrations to ensure seamless, secure, and scalable data flow across systems.

Experience Design & Delivery:

• Collaborate with end-users, customers, support teams, and Digital/IT teams to deliver intuitive, accessible, and impactful digital experiences.
• Use data and feedback to continuously improve user journeys across digital channels.
• Drive adoption and change management strategies to ensure successful rollout of new solutions.

Operational Excellence:

• Drive continuous improvement across enterprise systems to enhance performance, reliability, and scalability.
• Monitor system health, manage upgrades, and ensure compliance with cybersecurity and data governance standards.
• Lead incident response and root cause analysis for critical system issues, ensuring timely resolution and knowledge sharing.

Cross-Functional Collaboration:

• Lead the development and execution of a dynamic product roadmap that enhances customer and employee experiences, automates business processes, and translates complex needs into actionable technical solutions.
• Foster a culture of innovation, accountability, and continuous learning across cross-functional teams.
• Serve as the enterprise process owner for customer-facing systems, bridging the gap between technical teams and business leaders to ensure shared understanding and outcomes.

Project & Change Management:

• Manage a portfolio of business system projects, ensuring delivery within scope, timeline, and budget while achieving measurable business outcomes.
• Lead change management initiatives to drive adoption of new systems and processes across the organization.
• Develop and deliver training programs and support materials to empower end users and maximize system utilization.
• Champion continuous improvement through user feedback loops and adoption strategies to maximize ROI on digital investments.

Security & Documentation:

• Maintain comprehensive documentation of systems architecture, business process flows, configurations, and standard operating procedures.
• Collaborate with Digital/IT, security team to ensure all business systems meet cybersecurity, privacy, and compliance requirements.

Education/

Experience:

• Bachelor's degree in Information Systems, Business, Computer Science, or related field.
• 5+ years of progressive experience in enterprise systems, business analysis, or solution delivery, including at least 1 year in a leadership or strategic role.

Skills and

Competencies:

• Proven track record of leading cross-functional teams and delivering complex enterprise initiatives across business operations.
• Deep knowledge of enterprise…