Deputy Chief Information Officer-Operations

Deputy Chief Information Officer-Operations

Serving at the direction of the Chief Information Officer (CIO), the incumbent works alongside the CIO and helps set the strategic direction for information technology operations for Salt Lake City Corporation.

The incumbent must be a dynamic, visionary, and transformative leader with a proven ability to act as a “change agent” in aligning services with the City’s strategic goals.

This is an appointed, at-will position without tenure and exempt from the career service system.

• Health Insurance
• Dental, Vision and Life Insurance
• Paid vacation and personal leave
• 6-12 weeks of paid parental leave available
• Retirement contributions toward a pension plan and/or 401(k)
• A robust Employee Assistance Plan (EAP)
• Up to $4,000 tuition reimbursement annually
• Discounted supplemental benefits like pet insurance and legal services

• In collaboration with the CIO, sets the strategic direction for information technology operations needs including the City’s computer systems, Internet, and telephone systems by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
• Assists division directors in setting goals, objectives, and operating procedures consistent with citywide business needs and operations. Identifies opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development. Identifies and presents hardware and software options to ensure that computer capabilities are responsive to corporate growth and changing corporate objectives.
• Develops business case justifications and cost/benefit analyses for IT spending and initiatives. Directs development and execution of an enterprise-wide disaster recovery and business continuity plan.
• Works with the Information Technology Steering Committee to narrow the use of different technologies and ensure the integrity and strength of the City’s technology framework is well established and supports future growth.
• Develops and reviews new technology development plan; ensures appropriate use of staff, resources, timely implementation of processes and ensures that key milestones are established, understood, and realized.
• Responsible for assisting the CIO in developing the Department’s IT operations budget.
• Formulates and implements effective new ideas and innovative strategies and incorporate them into the City’s plans.
• Researches and analyzes trends in local government to forecast future changes in practices, processes, and programs; explore and import innovations from other communities for testing where they may be applicable.
• Utilizes quantitative and research methods to identify opportunities for improvement in operations and services throughout the city. Analyzes and researches a variety of administrative and operational issues/problems/opportunities and provide sound solutions or courses of action; establishes and maintains systems for measuring, monitoring, and reporting on operational and management performance citywide.
• Formulates solutions and provides implementation alternatives to various governmental systems, processes, and service delivery models and delivers recommendations to the mayor, city council, departments, and outside agencies.
• Evaluates the progress of innovation and adjust the pace or direction of new projects in accordance with the city’s various strategic priorities.
• Works in partnership with the Chief Information Officer on identification, development, and testing of civic technologies and projects that advance the city’s Open Government mission; ensures a forward-thinking, cohesive, and strategic approach to technology in support of all municipal business units.
• Represents the city and serves as liaison and convener with other local, state and federal agencies and related NGOs to align community innovation with broader regional and national programs.
• Develops and equips managers in their role as change agents and leaders of…