Telecom Installation Tech 2
Listed on 2026-08-04
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IT/Tech
IT Support, Technical Support, Systems Administrator
Field Technical Product Support Technicians
Job Title Field Technical Product Support Technicians
Working Title
Career Progression Track S00
Track Level S2 - Intermediate
FLSA Code
FLSA Code Nonexempt
Patient Sensitive Job Code?
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time?
Full Time or Part Time? Full Time
Shift
Shift Day
Work Schedule Summary
Regular hours are 7:30 a.m. to 4:00 p.m., Monday through Friday (40 hours a week). Evening, weekend, and on-call work as needed.
VP Area
VP Area President
Department
Department 01555 - UIT INFRASTRUCTURE & OPS
Location
Location Campus
City
City Salt Lake City, UT
Type of Recruitment
Type of Recruitment External Posting
Pay Rate Range
Pay Rate Range $15.50 - 24.00/hour
Close Date
Close Date 11/01/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
The University cabling team provides 24/7/365 support to the networks across the university campus, hospitals, and clinics. The Cable Technician 2 is responsible for the operation and maintenance of the University structured cable plant. Performs patching, installation, testing, cable management, and documentation. When needed, works with the fiber team. Maintains a tidy work environment. Provides hands‑on help and support to university and vendor cable technicians.
Coordinates with customers to identify work scope, materials, and arrange access. Responsible for updates to the work ticketing systems and labor tracking tools. Provides verbal and written status reports to the copper supervisor and cable plant management. Responds to resolve incidents and covers for the copper supervisor as needed.
About UIT :
University Information Technology ( UIT ) , the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network;
Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah
:
Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG
-12 Conference .
Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound . Salt Lake City is home to the Utah Symphony and Opera ,
Ballet West ,
professional sports teams , and a wide range of other cultural and recreational activities.
Field Technical Product Support Technician, II
- Ensures there is 24/7/365 support to the University copper cable plant.
- Provides mentoring to level 1 technicians and student interns
- Must be able to distinguish cable jacket color differences
- Able to lift 80 pounds
- Develops job material lists based on job scope
- Enters time and materials into tracking tools
- Monitors, responds to, and updates work order queues
- Provides hands‑on help and support to the university and contractor cable technicians
- Keeps communication closets and work environments tidy
- Keeps equipment and vehicles in safe working condition
- Use test equipment to provide test results and reports
- Maintain a professional appearance and dress
- Covers for the copper supervisor as needed
Job Code: S35172
Grade: S15
Minimum Qualifications
EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Field Technical Product Support Technician, I: Requires little to no related experience.
Field Technical Product Support Technician, II: Requires at least 1 year of related experience.
Field Technical Product Support Technician, III : Requires 3+ years of related experience.
Field Technical Product Support Technician, IV: Requires 5+ years of related experience.
Preferences
Minimum 3 years related work experience; experience installing and testing copper network cables; a basic knowledge of building…
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