Telecom Installation Tech 2

Details

Open Date 08/01/2026

Requisition Number PRN
45758B

Job Title Field Technical Product Support Technicians

Working Title Telecom Installation Tech 2

Career Progression Track S00

Track Level S2 - Intermediate

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Regular hours are 7:30 a.m. to 4:00 p.m., Monday through Friday (40 hours a week). Evening, weekend, and on-call work as needed.

VP Area President

Department 01555 - UIT INFRASTRUCTURE & OPS

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $15.50 - 24.00/hour

Close Date 11/01/2026

The University cabling team provides 24/7/365 support to the networks across the university campus, hospitals, and clinics. The Cable Technician 2 is responsible for the operation and maintenance of the University structured cable plant. Performs patching, installation, testing, cable management, and documentation. When needed, works with the fiber team. Maintains a tidy work environment. Provides hands‑on help and support to university and vendor cable technicians.

Coordinates with customers to identify work scope, materials, and arrange access. Responsible for updates to the work ticketing systems and labor tracking tools. Provides verbal and written status reports to the copper supervisor and cable plant management. Responds to resolve incidents and covers for the copper supervisor as needed.

University Information Technology ( UIT ), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network;
Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of BIG
-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

• Ensures there is 24/7/365 support to the University copper cable plant.
• Provides mentoring to level 1 technicians and student interns
• Must be able to distinguish cable jacket color differences
• Able to lift 80 pounds
• Maintain a valid Utah driver license
• Develops job material lists based on job scope
• Enters time and materials into tracking tools
• Monitors, responds to, and updates work order queues
• Provides hands‑on help and support to the university and contractor cable technicians
• Keeps communication closets and work environments tidy
• Keeps equipment and vehicles in safe working condition
• Use test equipment to provide test results and reports
• Maintain a professional appearance and dress
• Covers for the copper supervisor as needed

Job Code: S35172

Grade: S15

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Field Technical Product Support Technician, I: Requires little to no related experience.

Field Technical Product Support Technician, II: Requires at least 1 year of related experience.

Field Technical Product Support Technician, III : Requires 3+ years of related experience.

Field Technical Product Support Technician, IV: Requires 5+ years of related experience.

Minimum 3 years related work experience; experience installing and testing copper network cables; a basic knowledge of building design with an understanding of horizontal distribution.

Effective human relations and customer communication skills.…