Manager, Field Sales Engineering & Technical Enablement

Manager, Field Sales Engineering

The Manager, Field Sales Engineering leads a high-performing team that serves as the technical backbone of our sales organization. In this critical leadership role, you will lead Field Sales Engineers (FSEs) and a dedicated Technical Trainer, driving excellence across technical discovery, solution design, internal/external enablement, and Proof of Concept (POC) stages within complex enterprise environments.

You are responsible for building scalable operational frameworks—authoring Standard Operating Procedures (SOPs) to drive field consistency, managing strategic 3rd-party vendor and partner relationships, and ensuring your team successfully navigates technical integrations and network deployment challenges. As a strategic partner to Sales, you will lead a team that architects end-to-end solutions, modernizes workflows, and ensures seamless connectivity across mission-critical systems.

• Direct Management:
  Lead, coach, and scale a national team of Field Sales Engineers and a Technical Trainer.
• Technical Upskilling:
  Ensure the team remains subject matter experts in core technologies, hardware integrations, and system workflows.
• Resource Allocation:
  Strategically assign FSEs to high-value accounts based on technical complexity, territory, and sales priority.
• Performance Management:
  Set clear KPIs, foster professional growth, and build a culture of continuous learning and operational excellence.

• Technical Enablement Strategy:
  Directly manage the Technical Trainer to build, maintain, and deliver comprehensive training programs for internal teams (FSEs, Sales, Technical Support) and external clients/partners.
• SOP Architecture:
  Establish a strong foundation for technical documentation by authoring, standardizing, and enforcing Standard Operating Procedures (SOPs) for site surveys, hardware deployments, POC execution, and field troubleshooting.
• Operational Excellence:
  Continuously audit and update SOPs to streamline technical sales operations, reduce deployment friction, and eliminate installation errors through rigorous pre-sales validation.

• Solution Architecture:
  Partner with Sales Leadership to design enterprise-wide workflows and modern solutions that solve complex customer challenges.
• POC Excellence:
  Standardize the Proof of Concept process to ensure prospects see immediate, measurable value during hardware and software trials.
• 3rd Party Management:
  Serve as the primary technical liaison for strategic 3rd-party vendors, hardware partners, and integration providers; negotiate technical scope, oversee partner certifications, and ensure seamless third-party service delivery.

• Product Feedback Loop:
  Act as the "Voice of the Field" to Product Management, translating field requirements and customer challenges into actionable product roadmap inputs.
• Escalation Leadership:
  Establish and maintain a robust technical bridge between Field Sales Engineering, Technical Support, and 3rd-party partners; serve as the final escalation point for complex technical issues to drive permanent resolutions.