Program Manager Technical

Program Manager Technical

Location:

Long Island City, NY, US, 11101 Orlando, FL, US, 32827 Salt Lake City, UT, US, 84121 Req  Category:
Information Technology

Position Summary:

The Technical Program Manager (TPM) leads a multi-year network transformation program within the Network Engineering organization. This role sits at the center of a large-scale infrastructure modernization effort, driving delivery across engineering, operations, customer support and third-party vendors.

Essential Responsibilities:

• Lead the end-to-end delivery of a multi-year network transformation program, including planning, execution, rollout, and operational transition.
• Collaborate with Network Engineering leadership and business stakeholders to define program requirements, establish scope, set priorities, and develop long-term technology roadmaps aligned to Jet Blue's strategic objectives
• Define program scope, milestones, and success criteria of network deployment across enterprise locations (airports, datacenters, corporate sites)
• Partner with Network Engineering, Customer Support, and Operations teams to ensure seamless integration of network transformation into production and support models
• Work with cross-functional teams including IT Architecture, Security, Airport Operations, Finance, and vendor partners to drive technical analysis, design, implementation, and post-deployment phases of network infrastructure programs
• Build and align program teams to deliver on shared goals, fostering accountability, clarity of ownership, and efficient execution across engineering and non-engineering stakeholders
• Manage vendor and service provider engagements including implementation partners, carriers; track performance, SLAs, deliverables, cross-functional dependencies, risks, and scope changes proactively; optimize schedules and resources to keep programs on track without compromising quality
• Develop and maintain detailed program plans, schedules, roadmaps aligned to business and technical priorities; own communication plans to keep stakeholders at all levels from engineers to senior leadership informed on program status, issues, risks, and decisions in a timely and structured manner
• Lead communications across all levels, providing clear and structured updates to engineering teams, stakeholders, and leadership
• Define, track, and report on key program metrics, quality indicators, and performance outcomes; drive cross-functional accountability against committed deliverables
• Ensure operational readiness by partnering with support teams on runbooks, escalation paths, monitoring, and service transitions
• Track and report program KPIs including delivery milestones, quality, risk, budget, and business outcomes. Proactively identify complex, long-horizon infrastructure challenges in partnership with engineering leads and translate them into structured programs with clear outcomes and measurable success criteria
• Champion Agile methodology across the Network Engineering team; introduce and embed Agile practices to improve team velocity, responsiveness, and cross-functional alignment
• Identify opportunities for automation, process improvement, and operational efficiency across the program lifecycle. Support post-deployment activities including stabilization, optimization, and continuous improvement
• Coordinate vendor engagements and service provider relationships as part of program delivery, including evaluation, onboarding and performance tracking across business partners

Minimum

Experience and Qualifications:

• Bachelor's Degree in Computer Science, Network Engineering, Information Technology, or in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Five (5) years of experience in network engineering, systems engineering, or technical program/product management
• Demonstrated experience delivering complex technical programs from inception through to production delivery, with clear ownership of scope, schedule, and outcomes
• Demonstrate experience leading large-scale, cross functional infrastructure programs (network, cloud, or data center)
• Stro…