Services Support Representative or Desktop Support representative

Services Support Representative or Desktop Support representative

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN™ provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client’s requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions.

It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services.

"If something cannot be measured, it cannot be managed."

TEKWISSEN™ measures all of these processes and applies corrective interventions to manage the quality process at its core.

We are an Equal Employment Opportunity Employer M/F/V/D

Recognitions:

• 2015 – America’s Fastest Growing Company by
• 2015 – SPARK Fast Track Award from Ann Arbor SPARK
• 2015 – Honoree of Diversity Focused Company by Corp! Magazine
• 2014 – America’s Fastest Growing Company by
• 2014 – Michigan 50 Companies to Watch
• 2014 – Di Sci Tech  Award in Technology by Corp! Magazine
• 2014 – Di Sci Tech  TECHNOLOGY Company of the year by Corp! Magazine
• 2014 – SPARK Fast Track Award from Ann Arbor SPARK

Specialties:

• Enterprise Solutions
• Web Development
• Data Warehousing
• Systems Integration
• IT Security
• Storage Technologies
• Development and Delivery
• Business Intelligence
• Telecommunications
• Consulting and Planning
• Network design, Implementation & Administration

Role:
Services Support Rep 2

Location: Salt Lake City, UT

Duration: Approx. 3 months (temp to permanent)

Job Description:

• Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support.
• The types of technical products that we support are both hardware and software related and vary from client to client.
• We fully train all of our selected candidates to handle each type of call.

Job Responsibilities:

• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
• Answers questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
• Provide remote support and troubleshoot issues with customers to resolve issues.
• Typically provides technical support for internal and external customers.
• Escalates complex problems to higher level of expertise within organization.

Skills and Experience Needed:

• High School Diploma or GED required.
• Previous computer technical support experience preferred.
• A+, MCP, Dell or other industry identified certifications are preferred but not required.
• Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/Smart Suite. MAC HW/SW skills also a plus.
• The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
• Ability to provide an excellent customer service that results in high customer satisfaction.
• Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behaviour.
• Active Directory, Expert.
• Microsoft SharePoint Services, Expert.
• Microsoft Exchange, Expert.
• Microsoft Office Communication, Expert.
• Microsoft Unified Communications, Expert.