Data Center Technician

Role Overview

The Data Center Hardware Technician is responsible for basic hardware troubleshooting of server hardware and configuration. This role will work out of a ticket queue and resolve server issues by priority.

• Perform physical hardware remediation (Break/Fix), provide hardware upgrade support, confirm hardware issues are fixed after on-site fixes are completed, perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required, and work out of a ticket queue where you’ll be working tickets based on priority to resolve logical and physical server issues.

The ideal candidate will have experience with remote console / server management technologies, ability to effectively communicate with customers, technicians and vendors, and experience working within a ticketing system.

• Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
• Ability to effectively communicate with customers, technicians and vendors.
• Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution.
• Experience working with hardware from multiple vendors.
• Experience working within a ticketing system:
  Remedy, Service Now, etc.
• Work experience in a large data center
• Knowledge of RAID controller and configuration a plus
• High level of written and oral fluency in English
• Excellent verbal and written communication
• Must be able to multi-task.
• Must be able to adapt to changing priorities, conditions, and circumstances.
• Must be punctual and reliable.
• Must have good organization, interpersonal, and time management skills.
• Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc.

• Medical
• Dental
• Vision
• Prescription coverage
• Health savings account
• Flexible spending account
• 401(k) with a Company match
• Paid Time Off
• Paid company holidays
• Short term and long-term disability
• Life insurance
• Employee assistance program
• Tuition reimbursement
• Paid parental leave
• Gym membership discount
• Team member referral bonus